Hybrid Customer Service Specialist – Parramatta Growth

Council Jobs; Parramatta; Hybrid; AUD 73,000 - 89,000; Full time

Job summary

The City of Parramatta is seeking a Customer Contact Centre team member to respond to customer enquiries across channels in a professional and timely manner. This role forms part of a permanent, full-time team with hybrid working conditions and a competitive remuneration package.

You will develop knowledge and skills to deliver high-quality customer service, build strong relationships with customers and partners, and work collaboratively to improve service delivery.

Qualifications

• Provide information to clients and respond to inquiries in a Contact Centre.
• Deliver quality customer service and build relationships.
• Prioritise workload and stay organised.

Responsibilities

• Work as a member of a team to meet and improve customer and stakeholder service delivery across various channels.
• Responding to customer enquiries and requests in a professional and timely manner
• Developing appropriate knowledge, skills and attitude to service customer inquiries to the point where 80% of all contacts can be addressed to the customer’s satisfaction without requiring escalation
• Using Council specific systems to administrate transactions on behalf of internal and external customers
• Contribute to the building of successful partnerships with customers and service providers

Skills

Communication

Customer service

Teamwork

Organisation

Job description

The City of Parramatta is seeking a Customer Contact Centre team member to respond to customer enquiries across channels in a professional and timely manner. This role forms part of a permanent, full-time team with hybrid working conditions and a competitive remuneration package.

You will develop knowledge and skills to deliver high-quality customer service, build strong relationships with customers and partners, and work collaboratively to improve service delivery.