Customer Experience Specialist - Hybrid, Growth Path

the original; Sydney; Híbrido; AUD 73.000 - 89.000; Jornada completa

Descripción de la vacante

City of Parramatta is seeking a customer service specialist to join the Customer Contact Centre Team on a permanent full-time basis. You will respond to enquiries across channels and help improve service delivery in a supportive environment.

Hybrid work, a competitive salary from AUD 81,327.89 plus 12% superannuation, and a range of staff wellbeing and development opportunities are on offer.

Formación

• HSC or Equivalent Experience

Responsabilidades

• Work as a member of a team to meet and improve customer and stakeholder service delivery across various channels.
• Responding to customer enquiries and requests in a professional and timely manner
• Developing appropriate knowledge, skills and attitude to service customer inquiries to the point where 80% of all contacts can be addressed to the customer’s satisfaction without requiring escalation
• Using Council specific systems to administrate transactions on behalf of internal and external customers
• Contribute to the building of successful partnerships with customers and service providers

Educación

HSC or Equivalent Experience

Descripción del empleo

City of Parramatta is seeking a customer service specialist to join the Customer Contact Centre Team on a permanent full-time basis. You will respond to enquiries across channels and help improve service delivery in a supportive environment.

Hybrid work, a competitive salary from AUD 81,327.89 plus 12% superannuation, and a range of staff wellbeing and development opportunities are on offer.