Customer Service Representative

City of Parramatta; Parramatta; Hybrid; AUD 73,000 - 89,000; Full time

Benefits offered by this job

Hybrid working

Flexi-time

Parental leave (14 weeks)

Personal leave (15 days)

Wellbeing programs

Discounted parking

LinkedIn Learning

Health insurance discounts

Job summary

City of Parramatta is seeking a Customer Contact Centre team member for a 35-hour week in a hybrid role in Parramatta, NSW. The position offers annual remuneration from AUD 81,327.89 plus 12% superannuation, with a permanent full-time contract and a closing date of 1 November 2026.

You will respond to customer enquiries across channels, aim to resolve the majority of contacts without escalation, and use council systems to process transactions while building strong customer partnerships.

Qualifications

• Experience in a customer contact centre environment.
• Ability to provide information to clients and respond professionally.
• Strong organisational skills and ability to prioritise workload.

Responsibilities

• Work as a member of a team to meet and improve customer and stakeholder service delivery across various channels.
• Responding to customer enquiries and requests in a professional and timely manner
• Developing appropriate knowledge, skills and attitude to service customer inquiries to the point where 80% of all contacts can be addressed to the customer’s satisfaction without requiring escalation
• Using Council specific systems to administrate transactions on behalf of internal and external customers
• Contribute to the building of successful partnerships with customers and service providers

Job description

Work type: 35 hrs per week
Salary: From $81, 327.89 + 12% superannuation
Employment Type: Full Time, Permanent
Closing date: 9pm, Sunday 1 November 2026

The City of Parramatta is in the midst of significant growth and transformation. With a community that brings together many cultures, skills and stories, a changing skyline and new investments, this is an exciting time to be part of the journey. Parramatta 2050 gives us a clear picture of where we’re heading; a connected, creative and sustainable City with opportunities for everyone. Every role at City of Parramatta contributes to this next chapter, helping us build a strong, thriving Parramatta for the people who live, work and spend time here.

About the role

This position is responsible for working as a member of the Customer Contact Centre Team to meet and improve customer and stakeholder service delivery and respond to customer enquiries and requests in a professional and timely manner

In this role you will:

• Work as a member of a team to meet and improve customer and stakeholder service delivery across various channels.
• Responding to customer enquiries and requests in a professional and timely manner
• Developing appropriate knowledge, skills and attitude to service customer inquiries to the point where 80% of all contacts can be addressed to the customer’s satisfaction without requiring escalation
• Using Council specific systems to administrate transactions on behalf of internal and external customers
• Contribute to the building of successful partnerships with customers and service providers

What’s on offer

We are offering a permanent full-time opportunity, with a competitive remuneration package from $81, 327.89 plus 12% superannuation.

Your employee experience with City of Parramatta includes:

• Flexibility: Hybrid working conditions, flexi‑time scheme, additional leave over the Christmas period
• Leave: 14 weeks paid parental leave, 15 days personal leave, Long service leave after 5 years
• Wellbeing: Employee led networks (ERGs), Fitness passport, Flu vaccinations, Employee Assistance Program (EAP), Ongoing wellbeing initiatives, Health insurance discounts.
• Location & Convenience: Central Parramatta location, discounted parking, Novated leasing available
• Growth: Learning and development programs, leadership pathways, free LinkedIn Learning

About you

The successful candidate is someone who:

• The ability to provide information to clients, communicate in the workplace and work effectively in a Contact Centre environment
• The ability to work effectively with others to provide quality customer service, fulfill customer requests and create customer relationships
• Strong organisational skills and the ability to prioritise own workload

Want to know more?

Review our Values Flyer to learn more about the behaviours that guide how we work.

Further details about this role can be found in the Position Description.

Eligibility

Please note you must be an Australian or New Zealand citizen or a permanent resident in Australia to apply for this position. Applicants holding valid visas may be considered for Casual or Term contracts subject to their visa work conditions.

This position requires the preferred candidate to undergo the below pre-employment compliance checks:

• Criminal history check: A criminal history does not necessarily disqualify a prospective candidate from selection.

The City of Parramatta supports a drug and alcohol-free working environment. Employees may be subject to random testing.

How we work: Inclusion & Belonging

At the City of Parramatta, inclusion and belonging are central to how we work. We’re building a workforce that reflects our diverse community and value different perspectives and lived experiences. We welcome applications from Aboriginal and Torres Strait Islander peoples, people living with disability, people of all ages, women, culturally and linguistically diverse communities, LGBTQIA+ people, ADF veterans, and others who bring unique perspectives.