Hybrid Customer Service Specialist — Growth & Perks

Reddy Express; Parramatta; Hybrid; AUD 73,000 - 89,000; Full time

Benefits offered by this job

Hybrid working conditions

Flexi-time scheme

Parental leave (14 weeks)

LinkedIn Learning access

Job summary

The City of Parramatta is seeking a Customer Service Representative to join the Customer Contact Centre Team, handling inquiries and improving service delivery across channels. You will respond professionally and timely, building relationships with customers and stakeholders.

This permanent full-time role offers hybrid working, a competitive salary from 81,327.89 AUD plus 12% superannuation, and a focus on delivering high-quality customer service within a dynamic, growth-oriented city.

Qualifications

• HSC or equivalent experience required.
• Ability to provide information to clients and work in a Contact Centre.
• Strong communication and organisational skills.

Responsibilities

• Work as a member of the Customer Contact Centre Team across channels.
• Respond to customer enquiries in a timely and professional manner.
• Develop knowledge to address 80% of contacts without escalation.
• Administrate transactions using council systems and build partnerships.

Skills

Customer service

Communication skills

Teamwork

Organisational skills

Education

HSC or Equivalent Experience

Job description

The City of Parramatta is seeking a Customer Service Representative to join the Customer Contact Centre Team, handling inquiries and improving service delivery across channels. You will respond professionally and timely, building relationships with customers and stakeholders.

This permanent full-time role offers hybrid working, a competitive salary from 81,327.89 AUD plus 12% superannuation, and a focus on delivering high-quality customer service within a dynamic, growth-oriented city.