Hybrid Customer Service & Sales Associate

The Good Guys; Morayfield; On-site; AUD 30,000 - 39,000; Full time

Benefits offered by this job

Hybrid working

12 weeks paid parental leave

Employee Assistance Program (EAP)

Team member discounts

Job summary

The Good Guys is seeking a dedicated Customer Service Team Member to support store operations and contribute to a sales-driven culture. You will assist with multi-channel fulfilment, cash handling, stock integrity, and customer inquiries in a busy retail environment.

Join a team that values diversity, offers hybrid work for eligible roles, and provides comprehensive training, generous parental leave, and wellbeing programs as part of the JB Hi-Fi Group family.

Qualifications

• Customer-focused approach and service excellence.
• Ability to achieve targets and handle challenging situations.
• Self-awareness to receive feedback and continuously improve.

Responsibilities

• Deliver store administration aligned with procedures and policies.
• Assist in multi-channel fulfilment and stock integrity.
• Handle telephone inquiries and customer questions.
• Support marketing and promotional activities and store presentation.
• Contribute to financial performance through inventory management and cost control.
• Collaborate with team to ensure a positive customer experience and resolve issues.
• Maintain merchandising standards and in-store displays.
• Continuously improve product knowledge and sales skills via online platforms.

Skills

Customer focus

Drives results

Self-awareness

Job description

The Good Guys is seeking a dedicated Customer Service Team Member to support store operations and contribute to a sales-driven culture. You will assist with multi-channel fulfilment, cash handling, stock integrity, and customer inquiries in a busy retail environment.

Join a team that values diversity, offers hybrid work for eligible roles, and provides comprehensive training, generous parental leave, and wellbeing programs as part of the JB Hi-Fi Group family.