Customer Care & Sales Support Specialist

JB Hi-Fi & The Good Guys; Tamworth; Hybrid; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Hybrid work

Employee discounts

Parental leave 12 weeks

Career development & training

EAP

Job summary

The Good Guys is seeking a Customer Service Team Member to be an integral part of our store operations and help drive a sales-focused culture.

You will handle cash, stock accuracy, inquiries, promotions, and multi-channel fulfilment while delivering a positive customer experience across channels.

We offer hybrid working for eligible roles, plus benefits such as training, parental leave, staff discounts, EAP, and sustainability initiatives within the JB Hi-Fi Group.

Qualifications

• Customer-focused approach to every interaction.
• Ability to work under pressure and meet targets.
• Willingness to learn and adapt through feedback.

Responsibilities

• Deliver cash handling and tendering transactions.
• Manage store fulfilment, stock integrity and inquiries.
• Support promotional activity and multi-channel fulfilment.
• Collaborate with team to ensure a consistent customer experience.

Skills

Customer Focus

Drives Results

Self-Aawareness

Job description

The Good Guys is seeking a Customer Service Team Member to be an integral part of our store operations and help drive a sales-focused culture.

You will handle cash, stock accuracy, inquiries, promotions, and multi-channel fulfilment while delivering a positive customer experience across channels.

We offer hybrid working for eligible roles, plus benefits such as training, parental leave, staff discounts, EAP, and sustainability initiatives within the JB Hi-Fi Group.