Customer Experience & Sales Associate - Hybrid

The Good Guys; Victoria; On-site; AUD 48,000 - 56,000; Full time

Job summary

The Good Guys in Victoria is hiring a Customer Service Team Member to support a busy, sales-focused store environment. You will deliver core store operations, assist customers, and drive positive shopping experiences across channels.

Bring a customer-first mindset, strong communication, and a willingness to learn. The role offers on-site work, development opportunities, and a pathway to future leadership within JB Hi-Fi Group.

Qualifications

• Customer-focused approach guiding every interaction.
• Proven ability to meet targets and deliver results.
• Self-awareness and openness to feedback for continuous improvement.

Responsibilities

• Deliver effective store administration aligned with standard procedures.
• Handle cash and tendering transactions accurately.
• Manage multi-channel fulfilment and stock integrity.
• Answer phone inquiries and support marketing activities.
• Contribute to financial performance through inventory management and cost control.
• Serve customers and resolve complaints to ensure a positive store experience.
• Maintain quality merchandising and in-store presentation.
• Pursue ongoing product knowledge through available training.

Skills

Customer Focus

Drives Results

Self-Awareness

Job description

The Good Guys in Victoria is hiring a Customer Service Team Member to support a busy, sales-focused store environment. You will deliver core store operations, assist customers, and drive positive shopping experiences across channels.

Bring a customer-first mindset, strong communication, and a willingness to learn. The role offers on-site work, development opportunities, and a pathway to future leadership within JB Hi-Fi Group.