Hybrid Customer Service Rep – Financial Services

Challenger; Sydney; Hybride; AUD 50 000 - 60 000; Plein temps

Avantages offerts par ce poste

Hybrid work environment

Résumé du poste

Challenger Limited in Sydney is seeking Customer Service Representatives for 6- and 12-month contracts. The role sits in our Contact Centre, with a flex pattern of three days in the office and two from home after onboarding.

You'll handle customer inquiries by phone and email, guide customers through our products and processes, and contribute to accurate record-keeping in a regulated financial services environment. Training is provided.

Qualifications

• Experience in customer service roles, preferably in a contact centre.
• Excellent verbal and written communication abilities.
• Ability to stay calm and professional in busy or challenging interactions.
• Strong attention to detail and accurate data entry.

Responsabilités

• Respond to customer enquiries via phone and email.
• Provide guidance on Challenger products, systems and processes.
• Maintain accurate records and complete administrative tasks.
• Work with a hybrid pattern (office-based and work-from-home days).

Connaissances

Customer service experience

Communication skills

Calm under pressure

Attention to detail

Description du poste

Challenger Limited in Sydney is seeking Customer Service Representatives for 6- and 12-month contracts. The role sits in our Contact Centre, with a flex pattern of three days in the office and two from home after onboarding.

You'll handle customer inquiries by phone and email, guide customers through our products and processes, and contribute to accurate record-keeping in a regulated financial services environment. Training is provided.