Customer Service Representative – 6 & 12 Month Contracts

Challenger; Sydney; Hybrid; AUD 50,000 - 60,000; Full time

Benefits offered by this job

Hybrid work environment

Job summary

Challenger Limited in Sydney is seeking Customer Service Representatives for 6- and 12-month contracts. The role sits in our Contact Centre, with a flex pattern of three days in the office and two from home after onboarding.

You'll handle customer inquiries by phone and email, guide customers through our products and processes, and contribute to accurate record-keeping in a regulated financial services environment. Training is provided.

Qualifications

• Experience in customer service roles, preferably in a contact centre.
• Excellent verbal and written communication abilities.
• Ability to stay calm and professional in busy or challenging interactions.
• Strong attention to detail and accurate data entry.

Responsibilities

• Respond to customer enquiries via phone and email.
• Provide guidance on Challenger products, systems and processes.
• Maintain accurate records and complete administrative tasks.
• Work with a hybrid pattern (office-based and work-from-home days).

Skills

Customer service experience

Communication skills

Calm under pressure

Attention to detail

Job description

Challenger Limited is an ASX-listed investment management firm managing $120 billion in assets (as at 30 June 2026).Life with us is fast moving and always exciting. Together we’re driving to deliver our vision to provide our customers with financial security for a better retirement.

We achieve this goal by providing a work environment where people from diverse backgrounds, with a range of skills and experiences can contribute and succeed.

Customer Service Representative – 6 & 12 Month Contracts

• We’re hiring Customer Service Representatives to join our Contact Centre team on both 6 and 12 month contracts. These opportunities are a great entry point into financial services for individuals looking to build experience in a customer-focused, regulated environment.
• Our Contact Centre team works flexibly from our Sydney CBD offices. After an initial onboarding and training period, you’ll typically work three days in the office and two from home.
• You will work on rotating monthly shifts between 8:00am–6:00pm with no weekend work.

About the opportunity -

You’ll be joining the team during an exciting period of positive change and transformation as we enhance our systems and customer experience, creating excellent opportunities to make a meaningful impact from day one.

This is a fast‑paced contact centre environment, suited to someone who is confident speaking with customers over the phone, adaptable in their approach and able to stay calm when things get busy. The work requires consistency and attention to detail, and you’ll also gain exposure to a wide range of customer interactions and processes.

What you’ll be doing -

As a Customer Service Representative, you’ll be the first point of contact for customers, assisting with queries about their accounts and providing guidance on our products, systems and processes

The role blends front line customer support with email enquiries, operational processing and quality‑related tasks - offering variety across both customer service and administration.

You’ll handle a mix of questions - some straightforward and educational, others more complex - and at times you’ll be supporting customers at important moments in their retirement journey. Empathy, professionalism and strong listening skills really matter here.

Key responsibilities

• Respond to customer enquiries via phone and email.
• Take ownership of issues and see them through to resolution
• Balance competing priorities while maintaining accuracy and attention to detail
• Communicate clearly, calmly and professionally - even under pressure
• Actively listen and tailor your approach to each customerKeep up to date with evolving products, systems and processes
• Identify opportunities to improve the customer and team experience

About you

We’re looking for someone who is adaptable, customer‑focused and communicates clearly with a wide range of people.

You’ll have previous customer service experience (either over the phone, in writing or face‑to‑face) and you’ll be comfortable working in a structured call centre environment.

You’ll also bring:

• Strong written and verbal communication skills
• Great soft skills - curiosity, humility and active listening
• A calm, composed approach in a fast‑paced setting
• High attention to detail and accuracy in record-keeping
• Confidence working across multiple systems and following procedures

You don’t need to be an expert on day one because we are there to train and support you - but you do need to care about finding the right solution for the customer and our business.

Additional Info

Working at Challenger means being part of a diverse, connected team that has fun and loves what they do. We’re small enough, but big enough to accelerate bold ideas, realising what’s possible for our customers and partners.

At Challenger, we provide access to a range of exclusive employee benefits that will support you both personally and professionally and a hybrid work environment. Visit our benefits page for more information.

https://www.challenger.com.au/about-us/careers/our-benefits

#LI-Challenger #LI-GW1 #LI-Hybrid.

Challenger’s employee value proposition guides how we work: Grow and realise your potential, supporting each other, stronger together and making things happen. Our culture encourages curiosity, considered thinking and meaningful contribution, with opportunities to build a broad and rewarding career.

We are committed to fostering a safe, inclusive and respectful workplace where people of all backgrounds, identities and ways of thinking can thrive, and promoting flexible working to support work-life balance.

Challenger is proud to be a Workplace Gender Equality Agency (WGEA) Employer of Choice for Gender Equality, a Family Friendly Workplace and recognised as a Bronze Employer in the Australian Workplace Equality Index (AWEI), the national benchmark for LGBTQ+ workplace inclusion.

Job type:

Max Term (Fixed Term)

Posting Close Date :

06/11/2026