Branch Technical Officer – Hybrid Ballarat (Data & Service Delivery)

State Revenue Office Victoria; Ballarat; Híbrido; AUD 91 000 - 111 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid work arrangements

Flexible working arrangements

Resumo da oferta

State Revenue Office Victoria in Ballarat is seeking a Branch Technical Officer (BTO) Grade 4 to support the administration of revenue lines, maintain databases, and help deliver effective customer services. The role reports to a Team Leader and offers hybrid working arrangements.

You will undertake core work, provide advice on complex enquiries, analyse data, and contribute to branch and corporate projects.

Qualificações

• Leadership capabilities and the ability to coordinate a group or support individuals to achieve results.
• Demonstrated ability to build effective working relationships and work collaboratively in a team.
• Sound understanding of at least one revenue line and ability to apply policies in decisions.
• Proven initiative and willingness to improve processes.
• Interest in programs supporting administrative efficiency and service delivery.
• Exceptional time-management and ability to maintain high performance

Responsabilidades

• Undertaking core work tasks within the relevant revenue line and updating data, briefs, correspondence or reports reflecting decisions.
• Providing advice to resolve complex/enquirers, undertaking data analysis and data modelling, and addressing escalated issues.
• Leading or contributing to branch forums and external meetings.
• Leading and contributing to branch and corporate projects and knowledge management.
• Supporting leadership to maintain a positive culture and achieve service delivery and performance targets.

Conhecimentos

Leadership

Team coordination

Relationship building

Policy application

Data analysis

Time management

Descrição da oferta de emprego

State Revenue Office Victoria in Ballarat is seeking a Branch Technical Officer (BTO) Grade 4 to support the administration of revenue lines, maintain databases, and help deliver effective customer services. The role reports to a Team Leader and offers hybrid working arrangements.

You will undertake core work, provide advice on complex enquiries, analyse data, and contribute to branch and corporate projects.