Hybrid Branch Technical Officer – Governance & Risk

Victorian Government; Ballarat; Híbrido; AUD 91.000 - 111.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible working arrangements

Inclusive workplace

Descripción de la vacante

The State Revenue Office is seeking a Branch Technical Officer (Grade 4) for the Ballarat region. Based in Ballarat with hybrid working arrangements, you will administer revenue lines, maintain databases, and provide specialist advice on complex cases.

You will report to a Team Leader and contribute to branch and corporate projects, performance targets, and staff mentorship, ensuring efficient service delivery and a positive culture.

Formación

• Leadership capabilities and the ability to co-ordinate a group or support individuals to achieve results and work cooperatively and professionally in a team environment.
• Demonstrated ability to build effective working relationships and to work collaboratively in a team environment to achieve defined objectives.
• A sound understanding of (at least) one revenue line, including proven ability to apply policies and procedures when making decisions and train others to use the policies and procedures in their decision making.

Responsabilidades

• Undertaking core work tasks within the relevant revenue line or lines and update data, prepare briefs, correspondence or reports to reflect decision making.
• Providing advice to resolve complex or technical enquiries, undertake complex data and trend analysis, data modelling as well as escalated complex or technical internal or external customer issues.
• Leading/participating in and/or coordinating branch forums including Business Revenue Leadership Forum, Connect Days and other forums including external customer meetings.
• Leading and contributing to branch and corporate projects, procedural reviews, best practice knowledge management.
• Supporting Team, Branch and Divisional management to develop and maintain a positive culture, achieve service delivery, individual and corporate performance and quality targets and provide effective leadership in the absence of the Team Leader.

Descripción del empleo

The State Revenue Office is seeking a Branch Technical Officer (Grade 4) for the Ballarat region. Based in Ballarat with hybrid working arrangements, you will administer revenue lines, maintain databases, and provide specialist advice on complex cases.

You will report to a Team Leader and contribute to branch and corporate projects, performance targets, and staff mentorship, ensuring efficient service delivery and a positive culture.