Customer Service Officer

Victorian Government; Ballarat; Hybrid; AUD 56,000 - 68,000; Full time

Benefits offered by this job

Flexible working arrangements

Job summary

State Revenue Office in Ballarat is seeking Customer Service Officers to support land revenue services. You will manage customer inquiries by email, phone and correspondence, keep customer databases current, and help meet performance targets in a flexible, home-friendly setup.

These roles are based in Ballarat GovHub with ongoing and fixed-term opportunities, reporting to a Team Leader. Good communication and dependable delivery are essential.

Qualifications

• Passion and commitment for delivering quality customer service.
• Strong written and verbal communication skills.
• Ability to work in a deadline-driven environment and problem solve.

Responsibilities

• Handling routine customer enquiries by correspondence, email and phone.
• Accurately updating and maintaining customer databases.
• Achieving agreed performance targets.

Skills

Customer service

Communication

Results oriented

Computer literacy

Job description

Customer Service Officers – Land Revenue Services Division

A number of ongoing and fixed-term roles in the Land Revenue Services Division

• A number of ongoing and fixed-term roles in the Land Revenue Services Division
• Salary $62,104 plus 12% superannuation – VPS Grade 2
• Based in Ballarat, with flexibility to work from home

What we offer

The State Revenue Office is the Victorian Government's revenue management agency, administering a range of taxes, duties, levies, grants and subsidies.

We aim to develop our people to achieve great outcomes for the Victorian community. We offer flexible working arrangements and a workplace culture that is rewarding and productive, where contributions are valued and recognised, expectations are clear, and treatment is fair and equitable. We are an equal opportunity employer that is committed to providing an inclusive, accessible and safe working environment. Find out more about working at the SRO at sro.vic.gov.au/careers, or via our LinkedIn page .

The opportunity

Based at the state-of-the-art Ballarat GovHub, which is centrally located, the Customer Service Officer is responsible for supporting the administration of various revenue lines, including updating and maintaining the customer database, supporting effective and efficient customer services and reaching agreed key performance indicator targets.

Reporting to a Team Leader, you will be responsible for:

• Handling routine customer enquiries by correspondence, email and phone.
• Accurately updating and maintaining customer databases.
• Achieving agreed performance targets.

Who we are looking for

To be successful in this role, you will have:

• A passion and commitment for delivering quality customer service.
• Strong written and verbal communication skills.
• A focus on results, with the ability to operate in a deadline-driven environment where you are expected to problem solve and achieve outcomes.
• Sound computer literacy skills.

More information

You can find out more about this role via the position description. You can also contact Jim McConkey, Team Leader on 03 9628 0339.

If you need a copy of this advertisement in an accessible format, email [e-mail] .

Please note, as part of our selection process, we conduct pre-appointment checks including those related to references, identity, qualifications, work history, work visa, and police record history. This role is subject to a probation review.

Applications close Thursday 5 November 2026 at 11.59pm