Hybrid Inbound Customer Care Specialist (Phone/Chat/Email)

agreenspace; Bayside; Hybrid; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Competitive pay

Upskilling

Flexible work from home

Parental leave

Peer recognition

Inclusive workplace

Job summary

Team Global Express is seeking friendly customer service consultants to join our Banksmeadow contact centre team. You will handle inbound queries via phone, email and chat, with training provided and a path to a hybrid work arrangement after probation.

We're looking for clear communicators who can multitask, show empathy and adapt to diverse customers. You’ll use our self-service tools and CRM to log requests and resolve issues efficiently.

Qualifications

• Experience in customer service or contact centers.
• Ability to multitask and stay organized under pressure.
• Strong communication and problem-solving skills.

Responsibilities

• Address all customer queries promptly and professionally.
• Handle each customer interaction with empathy and resilience, adapting to diverse needs and situations.
• Maintain composure while multitasking across multiple channels.
• Educate customers on how to use our self-service platforms effectively.
• Utilize CRM systems to accurately capture customer data and service requests.

Skills

Customer service

Multitasking

Empathy

Communication

Tools

CRM systems

Self-service tools

Job description

Team Global Express is seeking friendly customer service consultants to join our Banksmeadow contact centre team. You will handle inbound queries via phone, email and chat, with training provided and a path to a hybrid work arrangement after probation.

We're looking for clear communicators who can multitask, show empathy and adapt to diverse customers. You’ll use our self-service tools and CRM to log requests and resolve issues efficiently.