Hybrid Customer Sales & Order Support Specialist

Work Initiatives; Melbourne; Hybrid; AUD 60,000 - 76,000; Full time

Benefits offered by this job

Hybrid work after training

State‑of‑the‑art infrastructure

Job summary

OMICRON electronics Australia Pty Ltd in Melbourne seeks a Sales Support professional to assist the customer journey from quotation to order, delivery and invoicing. You will work with the sales and operations teams to ensure accurate fulfilment and customer satisfaction, while maintaining CRM data and portal access.

The role requires experience in office-based sales support, international order processing, and familiarity with customs/incoterms. A hybrid work setup is possible after training.

Qualifications

• Office-based sales support experience is essential.
• Experience with order processing, freight coordination and invoicing in an international context.
• Knowledge of customs topics and incoterms.
• Excellent MS Office knowledge; experience with Microsoft Dynamics ERP and CRM is ideal.

Responsibilities

• Attend to customer enquiries via email and phone.
• Support the customer purchase journey from quotation to order, delivery and invoicing.
• Coordinate with sales and operations to ensure accurate fulfilment of orders.
• Maintain CRM data quality and accurate system notes.
• Assist in opportunity management and lead follow-up; support OMICRON Customer Portal access.

Skills

Communication

Attention to detail

Problem solving

Team player

Initiative

Tools

MS Office

Microsoft Dynamics ERP

CRM systems

Job description

OMICRON electronics Australia Pty Ltd in Melbourne seeks a Sales Support professional to assist the customer journey from quotation to order, delivery and invoicing. You will work with the sales and operations teams to ensure accurate fulfilment and customer satisfaction, while maintaining CRM data and portal access.

The role requires experience in office-based sales support, international order processing, and familiarity with customs/incoterms. A hybrid work setup is possible after training.