Hybrid Customer Insights Analyst - Data-Driven Transport

Transport for NSW

Sydney

Hybrid

AUD 125,000 - 140,000

Full time

25 hours ago

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Benefits offered by this job

Hybrid working options

Macquarie Park office

Job summary

Transport for NSW seeks a Customer Insights Analyst to shape the future of transport across NSW through data, analytics, and evidence-based insights. You will uncover stories behind customer behaviour, mobility trends, and network performance, turning complex data into meaningful recommendations that improve customer experience, safety, and transport outcomes.

You will join our Customer Insights team to manage dashboards, visualisations and analytical models, collaborating across data,

Qualifications

Experience in data analytics, customer insights and performance reporting.
Strong SQL skills and relational databases.
Experience with Python or R for analysis and data visualisation.
Ability to translate analytics into practical recommendations.
Experience building dashboards and analytical models.

Responsibilities

Generate, analyse and communicate customer, mobility and network insights to support decision making.
Identify trends within large datasets to improve service reliability and outcomes.
Translate findings into clear, actionable recommendations for business priorities.
Design, develop and maintain dashboards and visualisations.
Build analytical tools and frameworks to strengthen organisational capability.
Collaborate with data, engineering and business teams to deliver analytics solutions.
Support rapid-response analysis for high-profile requests.
Champion analytics and cloud technologies to improve outcomes.