Data-Driven Service Improvement Analyst

Transport for NSW; Burwood; Ibrido; AUD 112.000 - 123.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid work model

Descrizione del lavoro

Transport for NSW seeks a Service Improvement Officer to work within a collaborative Service Improvement team in Burwood, NSW. You will analyse data to uncover insights and support improvement initiatives across Shared Service lines.

You will lead smaller projects, map processes, and develop practical solutions to improve compliance, reduce costs, and deliver customer-focused services. A hybrid model requires 50% workplace attendance.

Competenze

• Analytical capability to translate business problems into meaningful insights.
• Strong communication skills and ability to coordinate with stakeholders.
• Experience with data analysis, reporting, and process mapping is preferred.

Mansioni

• Investigate operational challenges and analyse complex data to identify improvement opportunities.
• Support larger improvement initiatives through data analysis, reporting and mapping.
• Lead smaller projects and collaborate with stakeholders to measure benefits and deliver solutions.

Conoscenze

Analytical thinking

Stakeholder collaboration

Communication

Strumenti

Power BI

Power Automate

Power Apps

Python

Excel

Descrizione del lavoro

Transport for NSW seeks a Service Improvement Officer to work within a collaborative Service Improvement team in Burwood, NSW. You will analyse data to uncover insights and support improvement initiatives across Shared Service lines.

You will lead smaller projects, map processes, and develop practical solutions to improve compliance, reduce costs, and deliver customer-focused services. A hybrid model requires 50% workplace attendance.