Hybrid Customer Experience Specialist

City of Parramatta; Parramatta; Hybrid; AUD 73,000 - 89,000; Full time

Benefits offered by this job

Hybrid working conditions

Flexible time

Parental leave 14 weeks

Job summary

The City of Parramatta in New South Wales is seeking a Customer Contact Centre Officer to improve service delivery and respond to inquiries in a timely, professional manner. This permanent full-time role is based in Parramatta with hybrid working options.

You will work as a member of the Customer Contact Centre Team, handling enquiries across channels, developing knowledge to resolve 80% of contacts without escalation, and using council systems to transact for customers.

Qualifications

• The candidate must have experience providing information to clients and delivering high-quality customer service in a contact centre.
• Strong communication skills and the ability to work effectively with others to meet customer requests.
• Excellent organisational skills with ability to prioritise workload and manage multiple enquiries.

Responsibilities

• Collaborate with the Customer Contact Centre team to improve service delivery across channels.
• Respond to customer inquiries and requests in a timely, professional manner.
• Develop knowledge to resolve 80% of contacts at first contact without escalation.
• Use council systems to process transactions for internal and external customers.
• Support partnerships with customers and service providers.

Skills

Customer service

Communication

Teamwork

Organisation

Education

HSC or Equivalent Experience

Job description

The City of Parramatta in New South Wales is seeking a Customer Contact Centre Officer to improve service delivery and respond to inquiries in a timely, professional manner. This permanent full-time role is based in Parramatta with hybrid working options.

You will work as a member of the Customer Contact Centre Team, handling enquiries across channels, developing knowledge to resolve 80% of contacts without escalation, and using council systems to transact for customers.