Contact Centre Operator

corroboree group post; Sydney; On-site; AUD 44,000 - 59,000; Full time

Benefits offered by this job

Hybrid work after training

Job summary

Corroboree Group in Parramatta, NSW seeks a Contact Centre Operator to provide high-quality customer support across government service enquiries. You will deliver professional service and help customers access information in a fast-paced, client-focused environment.

The role offers a career path with potential hybrid arrangements after training, and a rotating 6am–10pm roster supporting weekends and public holidays. Salary is AUD 37.50 per hour plus super.

Qualifications

• Experience in customer service within a contact centre, administration, retail or similar.
• Excellent written and verbal communication skills.
• Ability to handle challenging customer interactions professionally and in line with compliance.
• Strong attention to detail for high-volume admin tasks.
• Intermediate Microsoft Office, Outlook and Teams skills.
• Willingness to work rotating shifts, including weekends and public holidays, 6am–10pm.

Responsibilities

• Deliver professional, customer-focused support across multiple channels.
• Research, analyse and resolve enquiries or escalate as needed.
• Maintain accurate customer records and update databases.
• Provide advice to help customers access products, services and information.
• Record and manage customer complaints with timely resolution.
• Support continuous improvement initiatives to enhance processes.

Skills

Customer service

Communication

Tools

Microsoft Office

Outlook

Teams

Job description

Contact Centre Operator - Parramatta, NSW

The Opportunity

Provide high-quality customer support and assistance across a range of government service enquiries. This role offers the opportunity to deliver exceptional customer experiences, resolve enquiries efficiently and support accessible service delivery through a customer-focused contact centre environment.

What You'll Do

• Deliver professional and customer-focused support across multiple communication channels.
• Research, analyse and resolve customer enquiries or escalat matters through appropriate channels.
• Maintain accurate customer records and update databases in line with service delivery processes.
• Provide advice and assistance to help customers access products, services and information.
• Record and manage customer complaints while ensuring timely and effective resolution.
• Contribute to continuous improvement initiatives by identifying opportunities to enhance processes and service delivery.

What We're Looking For

• Customer service experience within a contact centre, administration, retail or similar environment.
• Excellent written and verbal communication skills with strong customer service capabilities.
• Ability to manage challenging customer interactions while maintaining professionalism and compliance requirements.
• Strong attention to detail with the ability to complete high-volume administrative tasks accurately.
• Intermediate computer skills, including proficiency with Microsoft Office, Outlook and Teams.
• Ability to work rotating shift patterns, including weekends and public holidays, within a 6am–10pm roster.

Why Apply

• Join a customer-focused role supporting essential government services.
• Build experience delivering high-quality service outcomes in a busy contact centre environment.
• Develop your skills across customer support, systems, administration and problem solving.
• Work in a role that values communication, accuracy and continuous improvement.
• Opportunity to transition to a hybrid arrangement following successful completion of training.
• Be part of a team focused on making services easier and more accessible for customers.

Role Details

• Location: Parramatta, Sydney, NSW.
• Working arrangement: Onsite, with hybrid arrangement considered after training period.
• Contract duration: 11/11/2026 – 24/03/2027.
• Hours: 7 hours per day, 35 hours per week.
• Roster: Rotating roster between 6am–10pm, Monday to Sunday, including public holidays.
• Rate: $37.50 per hour plus super.