Government Services Contact Centre Specialist - Hybrid

corroboree group post; Sydney; Presencial; AUD 44 000 - 59 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid work after training

Resumo da oferta

Corroboree Group in Parramatta, NSW seeks a Contact Centre Operator to provide high-quality customer support across government service enquiries. You will deliver professional service and help customers access information in a fast-paced, client-focused environment.

The role offers a career path with potential hybrid arrangements after training, and a rotating 6am–10pm roster supporting weekends and public holidays. Salary is AUD 37.50 per hour plus super.

Qualificações

• Experience in customer service within a contact centre, administration, retail or similar.
• Excellent written and verbal communication skills.
• Ability to handle challenging customer interactions professionally and in line with compliance.
• Strong attention to detail for high-volume admin tasks.
• Intermediate Microsoft Office, Outlook and Teams skills.
• Willingness to work rotating shifts, including weekends and public holidays, 6am–10pm.

Responsabilidades

• Deliver professional, customer-focused support across multiple channels.
• Research, analyse and resolve enquiries or escalate as needed.
• Maintain accurate customer records and update databases.
• Provide advice to help customers access products, services and information.
• Record and manage customer complaints with timely resolution.
• Support continuous improvement initiatives to enhance processes.

Conhecimentos

Customer service

Communication

Ferramentas

Microsoft Office

Outlook

Teams

Descrição da oferta de emprego

Corroboree Group in Parramatta, NSW seeks a Contact Centre Operator to provide high-quality customer support across government service enquiries. You will deliver professional service and help customers access information in a fast-paced, client-focused environment.

The role offers a career path with potential hybrid arrangements after training, and a rotating 6am–10pm roster supporting weekends and public holidays. Salary is AUD 37.50 per hour plus super.