Hybrid Customer Resolution Specialist

NSW Department of Customer Service; Sydney; Hybrid; AUD 93,000 - 113,000; Full time

Benefits offered by this job

Hybrid work arrangements

Job summary

NSW Department of Customer Service, Sydney NSW, is seeking a proactive Customer Resolution Officer within NSW Fair Trading. The role focuses on complex property-related complaints, stakeholder engagement, and delivering fair, timely outcomes.

Hybrid work arrangements are available with office attendance required 2-3 days per week in Parramatta. Be part of the Strata and Property Services team, contributing to the regulation of strata living and consumer markets.

Qualifications

• Experience in dispute resolution and case management.
• Strong communication and analytical skills.
• Ability to interpret legislation and regulatory frameworks.

Responsibilities

• Manage customer complaints and enquiries, applying dispute resolution principles and legislative frameworks.
• Maintain accurate case documentation to ensure transparency and accountability.
• Engage proactively with traders and customers to achieve sustainable resolution outcomes.
• Provide guidance as a subject matter expert on legislative rights and responsibilities to support informed decision-making.
• Identify trends and contribute to the enhancement of complaint handling practices.

Skills

Dispute resolution

Case management

Stakeholder engagement

Communication

Job description

NSW Department of Customer Service, Sydney NSW, is seeking a proactive Customer Resolution Officer within NSW Fair Trading. The role focuses on complex property-related complaints, stakeholder engagement, and delivering fair, timely outcomes.

Hybrid work arrangements are available with office attendance required 2-3 days per week in Parramatta. Be part of the Strata and Property Services team, contributing to the regulation of strata living and consumer markets.