Customer Engagement Specialist (Hybrid – Remote After Training)

Reckon; Adelaide; Hybrid; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Hybrid/flexible working arrangements

Free counselling services via EAP

Fully stocked kitchens in Adelaide

Wellbeing activities throughout the ye

Recognition tool open to all employees

Paid parental leave

Paid study leave

Social committee and clubs

Job summary

Reckon is seeking a Customer Engagement Representative in Adelaide to deliver exceptional service to clients and build positive relationships across our software solutions.

You will handle inquiries via phone, email, and chat, aiming to resolve issues quickly while maintaining accurate records and aligning with cross‑functional teams. The role offers a hybrid work pattern after initial training and emphasizes work‑life balance.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to multitask and prioritise tasks effectively.
• Strong problem-solving skills.
• Proficient in Microsoft Office and other relevant software.

Responsibilities

• Respond to customer inquiries via phone, email, social media or chat in a timely and professional manner
• Resolve customer complaints and issues by providing appropriate solutions and alternatives
• Maintain accurate records of customer interactions and transactions
• Collaborate with other departments to ensure customer needs are met
• Identify and elevate priority issues to the appropriate team members
• Continuously improve customer service skills and knowledge of products or services

Skills

Excellent communication

Multitasking

Problem solving

Microsoft Office

Tools

Microsoft Office

Job description

Reckon is seeking a Customer Engagement Representative in Adelaide to deliver exceptional service to clients and build positive relationships across our software solutions.

You will handle inquiries via phone, email, and chat, aiming to resolve issues quickly while maintaining accurate records and aligning with cross‑functional teams. The role offers a hybrid work pattern after initial training and emphasizes work‑life balance.