Customer Service Representative

Reckon; Adelaide; Hybrid; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Hybrid/flexible working arrangements

Free counselling services via EAP

Fully stocked kitchens in Adelaide

Wellbeing activities throughout the ye

Recognition tool open to all employees

Paid parental leave

Paid study leave

Social committee and clubs

Job summary

Reckon is seeking a Customer Engagement Representative in Adelaide to deliver exceptional service to clients and build positive relationships across our software solutions.

You will handle inquiries via phone, email, and chat, aiming to resolve issues quickly while maintaining accurate records and aligning with cross‑functional teams. The role offers a hybrid work pattern after initial training and emphasizes work‑life balance.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to multitask and prioritise tasks effectively.
• Strong problem-solving skills.
• Proficient in Microsoft Office and other relevant software.

Responsibilities

• Respond to customer inquiries via phone, email, social media or chat in a timely and professional manner
• Resolve customer complaints and issues by providing appropriate solutions and alternatives
• Maintain accurate records of customer interactions and transactions
• Collaborate with other departments to ensure customer needs are met
• Identify and elevate priority issues to the appropriate team members
• Continuously improve customer service skills and knowledge of products or services

Skills

Excellent communication

Multitasking

Problem solving

Microsoft Office

Tools

Microsoft Office

Job description

No one knows small businesses like Reckon. After 35 years, we have seen it all. From faxes and floppy discs to e-invoicing and Single Touch Payroll, we have stood the test of time and nurtured Aussie businesses of every shape, size, and variety.

We make smart business tools for anybody, from small businesses to non-profits to sole traders and accounting firms. These are Reckon’s people, and they work all over the world. We help them better serve their clients, boost their cash flow, and more.

But ‘everyone’ to Reckon also means those who work for us: our team and trusty partner network. We want to give them the tools to be successful, too. Reckon is for anybody who dreams of something bigger.

Reckon has recently acquired Cash Flow Manager and okke accounting solutions from Money Management Group. Based on North Terrace in the Adelaide CBD, we are an accounting software provider that helps simplify everyday accounting for small and micro businesses (SMBs) across Australia and the UK. Our passion is to fuel the growth of tomorrow’s organisations with simple, easy-to-use solutions that save time, effort, and money. We offer a suite of software solutions across desktop and cloud with an aggressive growth plan for the future.

Make a difference. What is the role?

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Engagement Representative. In this role, you will deliver exceptional service to our clients, build positive customer relationships, and ensure a seamless experience with our products and services. Success in this position requires strong communication skills, a proactive approach to problem-solving, and a genuine passion for helping others.

To thrive in this role, you'll be available to work rostered shifts between 7:00am and 7:00pm, Monday to Friday. Once training has been successfully completed, shifts finishing at 7:00pm can be worked remotely. Rosters are provided one month in advance, giving you the opportunity to plan and maintain a healthy work-life balance.

Responsibilities

• Respond to customer inquiries via phone, email, social media or chat in a timely and professional manner
• Resolve customer complaints and issues by providing appropriate solutions and alternatives
• Maintain accurate records of customer interactions and transactions
• Collaborate with other departments to ensure customer needs are met
• Identify and elevate priority issues to the appropriate team members
• Continuously improve customer service skills and knowledge of products or services

Ideally you’ll have

• Excellent communication and interpersonal skills
• Ability to multitask and prioritise tasks effectively
• Strong problem-solving skills
• Proficient in Microsoft Office and other relevant software

Do what you love. Love what you do. Reckon is creating a great place to work (and in fact, we got certified as such!)

Some of the best benefits of working at Reckon include:

• Hybrid/flexible working arrangements.
• Free counselling services available through our Employee Assistance Program.
• Fully stocked kitchens in our Adelaide office
• Wellbeing activities throughout the year, from painting classes to movie nights, trivia, & charity events.
• Recognition tool open to all employees to nominate great work.
• Paid parental leave and paid study leave.
• Social committee running events all year round, and social clubs to bond with people with similar interests, from movies & TV to food.
• At Reckon, we believe in investing in our people. As part of our coaching and mentoring program, you'll have the opportunity to excel in your career, develop new skills, and grow personally and professionally.

We also recognise that Reckon might not be your final career destination, so we have an open-door policy and a culture that fosters exceptional people so they can get to their next stop.

At Reckon, we’re proud of our collaborative, inclusive, and vibrant culture. We care for ourselves, our teams, our customers, and our community, ensuring you'll always feel supported and valued here.