Hybrid Customer Experience Consultant – Fast-paced Support

FleetPartners Group; Sydney; Hybrid; AUD 65.000 - 90.000; Vollzeit

Benefits dieser Stelle

Hybrid work (3 days in office)

Parental leave

Dress for your Day policy

Training and development

Discounts and benefits

Harbour views

Zusammenfassung

FleetPartners in Sydney is seeking a Customer Experience Consultant to take ownership of customer enquiries via phone and email, resolve issues promptly, and collaborate with stakeholders to deliver outstanding outcomes. You will build strong relationships to ensure every customer experience is positive and exceeds expectations.

The role emphasizes a fast-paced environment with excellent communication, problem-solving and a customer-focused mindset to provide professional service.

Qualifikationen

• Experience in a customer service environment (call centre/retail/hospitality)
• Ability to resolve complex or ambiguous customer issues
• Excellent verbal and written communication skills
• Customer-focused mindset with commitment to quality service

Aufgaben

• Manage and prioritise a mixture of inbound phone and email-based customer cases and queries
• Develop rapport over the phone or face to face to foster strong relationships
• Identify complex problems and resolve them or escalate when needed

Kenntnisse

Customer service

Communication

Problem solving

Relationship building

Jobbeschreibung

FleetPartners in Sydney is seeking a Customer Experience Consultant to take ownership of customer enquiries via phone and email, resolve issues promptly, and collaborate with stakeholders to deliver outstanding outcomes. You will build strong relationships to ensure every customer experience is positive and exceeds expectations.

The role emphasizes a fast-paced environment with excellent communication, problem-solving and a customer-focused mindset to provide professional service.