Customer Experience Consultant

FleetPartners Group; North Sydney Council; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

27 days annual leave

Hybrid working

Dress for your Day

16 weeks parental leave

Career development

Rewards program

Extensive employee benefits

Job summary

FleetPartners Group in North Sydney is seeking a Customer Experience Consultant to own inquiries, resolve issues quickly, and collaborate with stakeholders to deliver outstanding outcomes.

You’ll build rapport over the phone or in person, manage a mix of inbound cases, and contribute to a positive, professional customer experience. Hybrid work with 3 days in office and strong development opportunities.

Qualifications

• Experience in a customer service environment - call centre/retail/hospitality.
• Proven ability to resolve complex or ambiguous customer issues.
• Excellent verbal and written communication skills.
• Customer-focused mindset with a commitment to quality service.

Responsibilities

• Manage and prioritise a combination of inbound phone and email-based customer cases.
• Develop rapport over the phone or face to face to foster relationships.
• Identify complex problems and resolve them or escalate when needed.

Skills

Customer service

Communication

Problem solving

Job description

ABOUT US

FleetPartners is a leading ASX‑listed provider of fleet leasing, fleet management and novated leasing across Australia and New Zealand. Every day, we help businesses and individuals move forward with smarter, more sustainable vehicle solutions.

But what really sets us apart is our people.

We’re a supportive, customer‑focused team that works together to deliver great outcomes for our customers and for each other. We create an environment where people feel encouraged to grow, develop their skills and do their best work.

If you’re looking for a workplace that supports your development and creates an inclusive, collaborative environment, you’ll feel right at home at FleetPartners.

THE ROLE

Bring your customer service skills to life in this phone-based role as a Customer Experience Consultant. You’ll take ownership of enquiries, resolve issues quickly, and collaborate with stakeholders to deliver outstanding outcomes. With your relationship‑building skills, you’ll ensure every customer experience is positive and exceeds expectations.

Some of your key responsibilities will be:

• Manage and prioritise a combination of both inbound phone and email‑based customer cases and queries
• Develop excellent rapport over the phone or face to face to foster strong customer and internal relationships
• Identify complex problems and resolve them or escape where a resolution may not be achievable

ABOUT YOU

You’re an experienced customer service professional who thrives in fast‑paced environments, confident in managing complex queries and delivering outstanding outcomes. With strong communication and problem‑solving skills, you take ownership of issues, build relationships, and ensure every customer experience is positive and professional.

To be successful in this role you will have:

• Experience in a customer service environment - call centre/retail/hospitality - we would love to talk to you!
• Proven ability to resolve complex or ambiguous customer issues.
• Excellent verbal and written communication skills.
• Customer‑focused mindset with a commitment to quality service.

BENEFITS:

We offer more than just a role:

• 27 days of annual leave per year.
• Enjoy the best of both worlds with hybrid working (3 days in the office) and a modern workspace and iconic Harbour Bridge views.
• A ‘Dress for your Day’ policy
• 16 weeks paid parental leave for primary careers, regardless of gender and with no minimum tenure and 4 weeks paid leave for secondary carers
• Ongoing training to help you develop and grow with real career development opportunities
• Rewards program, including a range of discounts from a variety of retailers.
• An extensive range of other employee benefits.

OUR COMMITMENT TO INCLUSION

We’re committed to creating an inclusive workplace where everyone feels respected, supported and able to thrive.

We’re proudly recognised by the Workplace Gender Equality Agency (WGEA) and accredited by WORK180 for our commitment to supporting women to build meaningful, long‑term careers - recognition that includes being named one of the Top 101 Workplaces for Women 2025.

We’re also progressing our Innovate RAP, helping build stronger partnerships and meaningful opportunities for Aboriginal and Torres Strait Islander peoples.

We welcome people from all backgrounds, identities and lived experiences, and we’re here to support any access requirements or adjustments throughout the recruitment process.