Night Shift Claims Processor & Customer Experience Lead

Telesure Investment Holdings (Pty) Ltd.; Sydney; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

27 days annual leave

Hybrid work

Dress for day

16 weeks parental leave

4 weeks secondary carers

Career development

Employee discounts

Other benefits

Job summary

FleetPartners in Australia is seeking a Customer Experience Consultant to work in a phone-based role. You will own customer enquiries, resolve issues quickly, and collaborate with stakeholders to deliver outstanding outcomes. This role focuses on creating positive, professional experiences for every customer.

Join a supportive team with hybrid working arrangements and a range of employee benefits designed to help you grow and succeed.

Responsibilities

• Take ownership of customer enquiries and resolve issues quickly.
• Collaborate with stakeholders to deliver outstanding customer outcomes.
• Ensure every customer experience is positive and professional.

Job description

FleetPartners is a leading ASX‑listed provider of fleet leasing, fleet management and novated leasing across Australia and New Zealand. Every day, we help businesses and individuals move forward with smarter, more sustainable vehicle solutions.

But what really sets us apart is our people.

We’re a supportive, customer‑focused team that works together to deliver great outcomes for our customers and for each other. We create an environment where people feel encouraged to grow, develop their skills and do their best work.

If you’re looking for a workplace that supports your development and creates an inclusive, collaborative environment, you’ll feel right at home at FleetPartners.

THE ROLE

Bring your customer service skills to life in this phone-based role as a Customer Experience Consultant. You’ll take ownership of enquiries, resolve issues quickly, and collaborate with stakeholders to deliver outstanding outcomes. With your relationship-building skills, you’ll ensure every customer experience is positive and exceeds expectations.

About You

You’re an experienced customer service professional who thrives in fast-paced environments, confident in managing complex queries and delivering outstanding outcomes. With strong communication and problem-solving skills, you take ownership of issues, build relationships, and ensure every customer experience is positive and professional.

BENEFITS

• 27 days of annual leave per year.
• Hybrid working (3 days in the office).
• A ‘Dress for your Day’ policy
• 16 weeks paid parental leave for primary careers, regardless of gender and with no minimum tenure and 4 weeks paid leave for secondary carers
• Ongoing training to help you develop and grow with real career development opportunities
• Rewards program, including a range of discounts from a variety of retailers.
• An extensive range of other employee benefits.

Interested? Apply now and take the next step in your career.