Hybrid Customer Care & Growth Executive

RS Asia Pacific; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Incentive program

Gym membership

Hybrid flexibility

FTSE-listed company benefits

Job summary

RS Asia Pacific in Sydney is seeking a Customer Care Executive to strengthen customer relationships and drive commercial growth. You will ensure satisfaction, handle orders and enquiries across channels, and support sales targets.

The role requires strong communication and problem-solving, with SAP and Microsoft Office proficiency, and a proactive, independent work style. Hybrid/onsite options are available as part of our flexible benefits.

Qualifications

• Minimum 2 years of customer service experience.
• Proficient in Microsoft Office; SAP knowledge is a plus.
• Strong communication, negotiation, and interpersonal skills.
• Proactive, motivated, and able to work independently.
• Excellent problem-solving, planning, and time management.
• Passionate about delivering exceptional customer service.
• Eager to learn, take ownership, and drive results.

Responsibilities

• Deliver excellent customer service across all channels, meeting orders and enquiry needs.
• Keep customers informed of order or enquiry updates in a professional and courteous manner.
• Support sales targets by collaborating with the sales team and performing value-added activities.
• Follow company policies, procedures, and Code of Conduct.
• Identify customer needs and opportunities to grow the business through a high-touch approach.
• Ensure customer satisfaction by coordinating with internal stakeholders.
• Contribute to improving business processes and policies using continuous improvement methods.
• Support the customer service team in meeting and maintaining customer expectations.
• Maintain and update customer information accurately in SAP.

Skills

Strong communication

Negotiation

Interpersonal skills

Education

Minimum 2 years customer service experience

Tools

Microsoft Office

SAP

Job description

RS Asia Pacific in Sydney is seeking a Customer Care Executive to strengthen customer relationships and drive commercial growth. You will ensure satisfaction, handle orders and enquiries across channels, and support sales targets.

The role requires strong communication and problem-solving, with SAP and Microsoft Office proficiency, and a proactive, independent work style. Hybrid/onsite options are available as part of our flexible benefits.