Hybrid SAP Customer Success Manager: Growth & Adoption Lead

DyFlex Pty Ltd; Adelaide; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Novated lease

Birthday leave

Salary packaging

Wellbeing programme

Additional purchased leave

Company-provided laptop

SAP training and certifications

Job summary

DyFlex Pty Ltd in Adelaide is seeking a Customer Success Manager to oversee a portfolio of SAP clients across Australia and New Zealand. You will drive adoption, satisfaction, and growth post-implementation, working closely with clients to ensure long-term success and expanding service scope.

The role is hybrid, requires travel to client sites, and involves collaborating with delivery and Aftercare teams, managing risks, renewals, and strategic account planning to strengthen relationships with

Qualifications

• Experience in Client Success, Account Management or Customer Success roles.
• Exposure to SAP products or implementations (ERP/ SaaS).
• Proven ability to manage multi-stakeholder relationships in a B2B services context.
• Track record of driving client retention and identifying growth opportunities.
• Excellent communication and executive-level engagement skills.
• Willingness to travel and operate in a hybrid working model.

Responsibilities

• Manage a portfolio of DyFlex clients in Adelaide and beyond, as trusted advisor.
• Build relationships with stakeholders from operations to C-suite.
• Monitor client health, satisfaction, and adoption; coordinate interventions.
• Coordinate with delivery and Aftercare teams for seamless service.
• Identify growth opportunities within accounts and expand services.
• Lead regular business reviews presenting value insights and roadmap priorities.
• Advocate for client needs internally to influence delivery priorities.
• Maintain records of client interactions, opportunities, and account health in CRM.
• Support contract renewals and assist in commercial negotiations with leadership.

Skills

Client Success

Account Management

SAP exposure

Stakeholder Management

Communication Skills

Business Development

CRM platforms

Tools

CRM platforms

Job description

DyFlex Pty Ltd in Adelaide is seeking a Customer Success Manager to oversee a portfolio of SAP clients across Australia and New Zealand. You will drive adoption, satisfaction, and growth post-implementation, working closely with clients to ensure long-term success and expanding service scope.

The role is hybrid, requires travel to client sites, and involves collaborating with delivery and Aftercare teams, managing risks, renewals, and strategic account planning to strengthen relationships with