Customer Experience Pro - Multichannel Support Lead Hybrid

Rea Group Ltd.; Sydney; Hybrid; AUD 50,000 - 70,000; Full time

Job summary

REA Group Ltd. Sydney, NSW, AU is seeking a proactive Customer Support professional to join our Sydney team in a permanent full-time role. You'll handle inquiries via phone, email and web chat, balancing multiple systems with empathy and a solutions-focused approach.

Bring 1+ years in a customer-facing role, plus comfort with Zendesk, Slack and Salesforce. A real estate background is advantageous, and you'll work in a collaborative, high-performing environment with hybrid work options in Sydney.

Qualifications

• 1+ years in a customer-facing role.
• Experience using Zendesk, Slack and Salesforce.

Responsibilities

• Handle inquiries via phone, email and web chat.

Skills

Customer-facing

Empathy

Communication

Tools

Zendesk

Slack

Salesforce

Job description

REA Group Ltd. Sydney, NSW, AU is seeking a proactive Customer Support professional to join our Sydney team in a permanent full-time role. You'll handle inquiries via phone, email and web chat, balancing multiple systems with empathy and a solutions-focused approach.

Bring 1+ years in a customer-facing role, plus comfort with Zendesk, Slack and Salesforce. A real estate background is advantageous, and you'll work in a collaborative, high-performing environment with hybrid work options in Sydney.