Hybrid Compliance Admin & Customer Support Specialist

Locatrix; Brisbane; On-site; AUD 52,000 - 70,000; Full time

Benefits offered by this job

Hybrid Work Arrangements

Job summary

Locatrix in Brisbane is seeking a confident, detail‑driven Service Delivery Administrator to support administration and compliance within our fast‑paced team. You will proactively contact customers, manage due dates, and contribute to quality assurance of our compliance documentation.

With 1–3 years in admin or customer service, you will collaborate across teams, maintain accurate records, and help improve workflows.

Qualifications

• Experience in administration, customer service or coordination roles.
• High attention to detail and data accuracy with a methodical approach to processes.

Responsibilities

• Act as the primary point of contact for supporting administration and compliance within the Service Delivery Team.
• Proactively contact customers and follow up on upcoming due dates for customer’s administrative requirements.
• Provide Quality Assurance to maintain the standards of compliance documentation produced through our delivery pipeline.
• Respond to customer enquiries about documents, records, job activities and status updates, using our product and compliance knowledge base, and escalate to the right team for complex issues.
• Support customers and our team with onsite compliance activities, through email and phone outreach.
• Work closely with internal teams to keep delivery smooth and the customer experience improving.
• Suggest improvements to our team workflows and administrative processes.

Skills

Administrative support

Customer service

Compliance

Data entry

Scheduling

Tools

CRM systems

Job description

Locatrix in Brisbane is seeking a confident, detail‑driven Service Delivery Administrator to support administration and compliance within our fast‑paced team. You will proactively contact customers, manage due dates, and contribute to quality assurance of our compliance documentation.

With 1–3 years in admin or customer service, you will collaborate across teams, maintain accurate records, and help improve workflows.