Customer Support & Quoting Specialist

Locatrix; Gold Coast City; On-site; AUD 70,000 - 100,000; Full time

Job summary

Locatrix, Brisbane-based developer of safety and evacuation software, is hiring a customer success administrator to be the first line of contact for hospitals, airports and universities using our platform.

You will handle inquiries by phone and email, manage quotes, assist with smaller sales requests, coordinate onboarding and keep our CRM data clean. The role suits a proactive communicator who thrives in a growing tech company.

Qualifications

• 1-3 years' experience in customer support and admin.
• Experience with a CRM and ticketing system.
• Exposure to quoting or sales admin is highly regarded.
• Excellent written and verbal communication skills.
• Proficient with Microsoft Office.

Responsibilities

• Be the go-to for customers, answer inquiries by phone and email, triaging issues.
• Own the quoting process: prepare quotes and follow up with customers.
• Support sales by handling smaller requests and flag upsell opportunities.
• Welcome new customers and coordinate onboarding.
• Keep data clean in the CRM and assist with reporting.
• Suggest improvements to how we handle support, quoting and admin.

Skills

Customer support

Administration

HubSpot CRM

Quoting

Sales administration

Microsoft Office

Tools

HubSpot

Job description

Locatrix, Brisbane-based developer of safety and evacuation software, is hiring a customer success administrator to be the first line of contact for hospitals, airports and universities using our platform.

You will handle inquiries by phone and email, manage quotes, assist with smaller sales requests, coordinate onboarding and keep our CRM data clean. The role suits a proactive communicator who thrives in a growing tech company.