Compliance Admin Officer

Locatrix; Brisbane; On-site; AUD 52,000 - 70,000; Full time

Benefits offered by this job

Hybrid Work Arrangements

Job summary

Locatrix in Brisbane is seeking a confident, detail‑driven Service Delivery Administrator to support administration and compliance within our fast‑paced team. You will proactively contact customers, manage due dates, and contribute to quality assurance of our compliance documentation.

With 1–3 years in admin or customer service, you will collaborate across teams, maintain accurate records, and help improve workflows.

Qualifications

• Experience in administration, customer service or coordination roles.
• High attention to detail and data accuracy with a methodical approach to processes.

Responsibilities

• Act as the primary point of contact for supporting administration and compliance within the Service Delivery Team.
• Proactively contact customers and follow up on upcoming due dates for customer’s administrative requirements.
• Provide Quality Assurance to maintain the standards of compliance documentation produced through our delivery pipeline.
• Respond to customer enquiries about documents, records, job activities and status updates, using our product and compliance knowledge base, and escalate to the right team for complex issues.
• Support customers and our team with onsite compliance activities, through email and phone outreach.
• Work closely with internal teams to keep delivery smooth and the customer experience improving.
• Suggest improvements to our team workflows and administrative processes.

Skills

Administrative support

Customer service

Compliance

Data entry

Scheduling

Tools

CRM systems

Job description

Join our team as a confident and highly engaged professional committed to continuous learning and skill development. This is an excellent opportunity for a warm, detail-driven individual who is prepared to be challenged by change and thrives on adapting to an evolving, fast-paced environment.

About us

Join Locatrix, a purpose-driven tech company revolutionising indoor mapping and emergency preparedness. Our award-winning platform empowers first responders and facility/asset managers with life-saving spatial data. With over 1.4 billion square feet mapped and 465,000+ users, we're scaling rapidly across Australia and beyond.

As part of a rapidly-growing team based in Mount Gravatt, you'll be the helping keep our customers compliant by demonstrating strong administration and providing excellent customer service within the Service Delivery Team at Locatrix. If you're passionate about meaningful impact, cutting-edge technology, and working in a collaborative environment - Locatrix is where your skills can truly make a difference.

What You'll Do (Roles & Responsibilities)

Act as the primary point of contact for supporting administration and compliance within the Service Delivery Team.

Proactively contact customers and follow up on upcoming due dates for customer's administrative requirements.

Provide Quality Assurance to maintain the standards of compliance documentation produced through our delivery pipeline.

Respond to customer enquiries about documents, records, job activities and status updates, using our product and compliance knowledge base, and upscale technical or complex issues to the right team.

Support customers and our team with onsite compliance activities, through email and phone outreach.

Work closely with internal teams to keep delivery smooth and the customer experience improving.

Suggest improvements to our team workflows and administrative processes.

What We're Looking For

A warm, patient communicator who builds rapport easily, listens well and genuinely enjoys helping people, paired with a meticulous eye for detail and pride in getting things right the first time.

Strong administrative, scheduling and time management skills, with the ability to juggle multiple jobs and keep a master schedule running on time.

Experience in customer service or an administration role, with exposure to compliance, documentation or quality assurance highly regarded.

High attention to detail and data accuracy, with a methodical approach to following processes and keeping records audit ready.

Confidence learning new systems and tools, and keeping internal records accurate and up to date.

A team player with a proactive, solution-focused mindset who works well with other internal teams, knows when to elevate, and is committed to Locatrix values.

Experience working within fire safety compliance or in a regulated industry in Australia is desirable, but not essential. (Training will be provided)

Proven experience in an administration, customer service or coordination role. (1 - 3 years preferred)

Strong written and verbal communication skills, with confidence contacting customers by phone and email.

Excellent attention to detail and data accuracy, with a methodical approach to following processes.

Strong organisational and time management skills, with the ability to manage multiple jobs and deadlines at once.

Ability to maintain accurate records and documentation in internal systems and tools.

A proactive, solution-focused approach, with the judgement to know when to escalation.

Australian work rights are required for this position.

Reliable personal transportation (valid Driver's Licence and own vehicle required).

Our Values

Openness with respect: everyone matters, and we listen as well as we speak

Deliver exceptional value: we understand what our customers value and serve with purpose

Act with integrity: transparent communication and real accountability

Value your team: we share knowledge and recognise each other’s work

Continually improve: we keep learning, adapting and taking ESG responsibility seriously

Less fear, more heart: empathy, responsibility and a supportive environment

What you get

Full training and support for the role, including Fire Safety Compliance

A culture recognised in Maya’s Culture 100 (2026)

Industry experts to learn from every day

Real career progression, with room to move up and across the business

The chance to work with a respected leader in building safety technology

Hybrid Work Arrangements