Hybrid IT Support Consultant – Customer-Focused

RACQ; Brisbane; On-site; AUD 52,000 - 78,000; Full time

Benefits offered by this job

Free roadside assistance from day one

Employee discounts across RACQ &伙伴

Wellbeing programs

Flexible work arrangements

Job summary

RACQ in Brisbane is seeking a Service Centre Consultant to provide first-contact IT support, resolve incidents and service requests, and coordinate escalations to keep business services running.

You will diagnose and resolve issues, help users understand technology, and maintain documentation while collaborating with technical teams to improve service quality. The role emphasises governance, risk and compliance in daily work.

Qualifications

• Customer-focused problem solver with strong communication and calm under pressure.
• Experience in end-user support and troubleshooting across hardware, software, Windows, Office, and Microsoft 365 tools.
• Understanding incident management, request fulfilment, escalation and accurate record keeping.

Responsibilities

• Diagnose and resolve incidents and requests, escalating when needed while keeping users informed.
• Help users understand technology and self-service options.
• Maintain accurate records, support documentation and knowledge resources.
• Collaborate with technical teams, share knowledge and improve service quality.
• Follow governance, risk and compliance requirements, support audits and use resources responsibly.

Skills

End-user support

Troubleshooting

Hardware

Software

Windows

Office 365

Job description

RACQ in Brisbane is seeking a Service Centre Consultant to provide first-contact IT support, resolve incidents and service requests, and coordinate escalations to keep business services running.

You will diagnose and resolve issues, help users understand technology, and maintain documentation while collaborating with technical teams to improve service quality. The role emphasises governance, risk and compliance in daily work.