Hybrid Collections Specialist - End-to-End O2C

ABB Inc; Sydney; Hybrid; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Hybrid working model

Generous salary package

Career development opportunities

Access to market-leading finance tech

Stable, supportive team

Job summary

ABB is seeking a proactive credit and collections professional to manage end-to-end Order-to-Cash processes in a Sydney-based hybrid role. You’ll drive collections, resolve disputes, and support healthy cash flow for the AU & NZ cluster.

You will partner with customers and internal stakeholders, using SAP and modern collections platforms, to optimise processes while maintaining strong relationships and high accuracy in reconciliations.

Qualifications

• Experience in Accounts Receivable, Credit Control, Collections, or Order-to-Cash environment.
• Proven success managing high-volume collections in a corporate setting.
• Strong problem-solving skills with the ability to resolve disputes and drive outcomes.
• Customer-focused with excellent relationship management and communication skills.

Responsibilities

• Manage the Order-to-Cash process across a portfolio of accounts.
• Drive collections activities and follow up outstanding invoices.
• Investigate and resolve disputes, deductions, and payment issues.
• Negotiate payment arrangements and improve debt recovery outcomes.
• Maintain collection worklists and prioritise activities effectively.
• Handle customer queries, remittance advice, and invoice requests.
• Perform account reconciliations and ensure accurate record keeping.
• Build strong relationships with internal and external customers.
• Work closely with stakeholders to resolve issues and optimise cash flow.
• Ensure compliance with SOPs, policies, and controls.

Skills

Accounts Receivable

Credit Control

Collections

Dispute resolution

Relationship management

Communication skills

SAP

CFIN exposure

Excel

Team player

Tools

SAP

CFIN

Excel

Job description

ABB is seeking a proactive credit and collections professional to manage end-to-end Order-to-Cash processes in a Sydney-based hybrid role. You’ll drive collections, resolve disputes, and support healthy cash flow for the AU & NZ cluster.

You will partner with customers and internal stakeholders, using SAP and modern collections platforms, to optimise processes while maintaining strong relationships and high accuracy in reconciliations.