Collections Specialist - Order to Cash

ABB Inc; Sydney; Hybrid; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Hybrid working model

Generous salary package

Career development opportunities

Access to market-leading finance tech

Stable, supportive team

Job summary

ABB is seeking a proactive credit and collections professional to manage end-to-end Order-to-Cash processes in a Sydney-based hybrid role. You’ll drive collections, resolve disputes, and support healthy cash flow for the AU & NZ cluster.

You will partner with customers and internal stakeholders, using SAP and modern collections platforms, to optimise processes while maintaining strong relationships and high accuracy in reconciliations.

Qualifications

• Experience in Accounts Receivable, Credit Control, Collections, or Order-to-Cash environment.
• Proven success managing high-volume collections in a corporate setting.
• Strong problem-solving skills with the ability to resolve disputes and drive outcomes.
• Customer-focused with excellent relationship management and communication skills.

Responsibilities

• Manage the Order-to-Cash process across a portfolio of accounts.
• Drive collections activities and follow up outstanding invoices.
• Investigate and resolve disputes, deductions, and payment issues.
• Negotiate payment arrangements and improve debt recovery outcomes.
• Maintain collection worklists and prioritise activities effectively.
• Handle customer queries, remittance advice, and invoice requests.
• Perform account reconciliations and ensure accurate record keeping.
• Build strong relationships with internal and external customers.
• Work closely with stakeholders to resolve issues and optimise cash flow.
• Ensure compliance with SOPs, policies, and controls.

Skills

Accounts Receivable

Credit Control

Collections

Dispute resolution

Relationship management

Communication skills

SAP

CFIN exposure

Excel

Team player

Tools

SAP

CFIN

Excel

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Cluster Credit Manager - AU & NZ

Your Role And Responsibilities

Reporting to the Cluster Credit Manager, you'll play a key role in managing the end-to-end Order-to-Cash process, partnering with customers and internal stakeholders to drive timely collections, resolve disputes, and support healthy cash flow outcomes. At ABB, you'll join a collaborative team where your ideas are valued, your development is supported, and innovation is encouraged.

Key Responsibilities

• Manage the Order-to-Cash process across a portfolio of accounts.
• Drive collections activities and follow up outstanding invoices.
• Investigate and resolve disputes, deductions, and payment issues.
• Negotiate payment arrangements and improve debt recovery outcomes.
• Maintain collection worklists and prioritise activities effectively.
• Handle customer queries, remittance advice, and invoice requests.
• Perform account reconciliations and ensure accurate record keeping.
• Build strong relationships with internal and external customers.
• Work closely with stakeholders to resolve issues and optimise cash flow.
• Ensure compliance with SOPs, policies, and controls.

Qualifications For The Role

• Experience in Accounts Receivable, Credit Control, Collections, or an Order-to-Cash environment.
• Proven success managing high-volume collections in a corporate setting.
• Strong problem-solving skills with the ability to resolve disputes and drive outcomes.
• Customer-focused with excellent relationship management and communication skills.
• Highly organised, detail-oriented, and able to manage competing priorities.
• Strong numerical and reconciliation skills.
• Proficient in Microsoft Office applications.
• SAP experience highly regarded.
• Exposure to CFIN or other modern collections platforms is advantageous.
• Self-motivated team player who can work independently and collaboratively.

What's in it for you?

• Generous salary package.
• Hybrid working model (2 days in the office).
• Stable, supportive team with strong tenure.
• Access to market-leading finance systems and technology.
• Career development opportunities within a global organisation.

More About Us

ABB Finance is a trusted partner to the business and a world-class team who deliver forward-looking insights that drive sustainable long-term results whilst operating at the highest standards.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?