Hybrid Claims Officer: End-to-End Insurance Support

Allianz Australia; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Flexible hybrid work arrangements

Mentoring and development

Discounts on Allianz products

Employee Share Purchase Program

Job summary

Club Marine, backed by Allianz, is inviting Expressions of Interest for Claims Officer positions in Melbourne. You will manage end-to-end claims, make liability decisions, and ensure compliance with the Code of Practice while delivering a positive customer experience.

Strong teamwork, attention to detail, and proficient use of claims systems are essential. The role emphasizes collaboration, cost-conscious claims handling, and professional communication with clients and stakeholders within a

Qualifications

• Experience in claims management processes and procedures across general insurance products.
• Ability to work collaboratively in a team environment.
• Strong planning and prioritisation skills with the ability to manage competing demands.
• Ability to interpret complex information and make sound decisions.
• Keen eye for detail, thoroughness and accuracy.

Responsibilities

• Manage claims end-to-end in line with the Claims Management Process.
• Make sound liability decisions of increasing complexity.
• Stay across current legislation and its impact on claims management.
• Adhere to business standards to minimise leakage and control costs.
• Maintain professionalism with claimant and stakeholder expectations.
• Build positive working relationships within the team and broader business unit.

Skills

Claims management

Team collaboration

Analytical thinking

Verbal and written communication

Attention to detail

Tech proficiency

Job description

Club Marine, backed by Allianz, is inviting Expressions of Interest for Claims Officer positions in Melbourne. You will manage end-to-end claims, make liability decisions, and ensure compliance with the Code of Practice while delivering a positive customer experience.

Strong teamwork, attention to detail, and proficient use of claims systems are essential. The role emphasizes collaboration, cost-conscious claims handling, and professional communication with clients and stakeholders within a