Senior Claims Delivery Lead - Strategy & Change

Allianz; Melbourne; Hybrid; AUD 140,000 - 180,000; Full time

Benefits offered by this job

Hybrid work

Learning resources

Employee share purchase program

Discount Allianz products

Career development and mobility

Job summary

Allianz Melbourne is seeking a Claims Delivery Lead for a 12-month contract to steer the claims delivery strategy across Club Marine. You will provide leadership in workforce planning, customer experience, compliance reporting and system enhancements, while collaborating with IT, Risk, Finance and Distribution.

The role emphasises governance, change management, and continuous improvement to optimise service levels and cost efficiency within a dynamic insurance environment.

Qualifications

• Experience leading claims delivery projects in insurance or financial services.
• Proven ability to deliver initiatives on time and within budget.
• Strong stakeholder engagement and change-management skills.

Responsibilities

• Lead end-to-end delivery of claims processes and projects across Club Marine.
• Identify risks, ensure regulatory compliance, and drive process improvements.
• Engage with IT, Strategy, Risk, Finance and Distribution to achieve outcomes.

Skills

Project management

Stakeholder management

Process improvement

Strategic thinking

Data analysis

Education

Tertiary qualifications in relevant discipline

Tools

Jira

MS Project

MS Visio

Miro

Job description

Allianz Melbourne is seeking a Claims Delivery Lead for a 12-month contract to steer the claims delivery strategy across Club Marine. You will provide leadership in workforce planning, customer experience, compliance reporting and system enhancements, while collaborating with IT, Risk, Finance and Distribution.

The role emphasises governance, change management, and continuous improvement to optimise service levels and cost efficiency within a dynamic insurance environment.