12-Month Claims Delivery Lead: Strategy & Change

Allianz Australia; Melbourne; Hybrid; AUD 150,000 - 190,000; Full time

Benefits offered by this job

Flexible hybrid work

Learning resources

Employee Share Purchase Program

Discounts on Allianz products

Career development

Job summary

Allianz Australia is seeking a Claims Delivery Lead for Club Marine in Melbourne on a 12-month contract. You will provide strategy and leadership across workforce planning, customer experience, compliance, and change management to meet service, cost and regulatory targets.

You will manage end-to-end delivery of claims processes, collaborate with IT, Strategy, Risk and Finance, and drive process improvements and adoption of new technologies while leading onshore and offshore teams.

Qualifications

• Extensive experience in the contemporary insurance industry.
• Proven record of delivering projects within time, budget and resources.
• Experience in business improvement and continuous improvement initiatives.
• Ability to interpret complex information and drive decisions.
• Strong facilitation and communication skills for workshops and planning.

Responsibilities

• Lead end-to-end delivery of claims processes and projects with cross-functional teams.
• Identify risks, ensure regulatory compliance and governance across lifecycle.
• Engage stakeholders and drive change management for new processes and systems.
• Champion continuous improvement and adoption of new technologies.
• Oversee workforce planning across onshore and offshore teams.

Skills

Project management

Stakeholder engagement

Change management

Process improvement

Data interpretation

Facilitation

Ambiguity navigation

Emerging technologies

Miro

Jira

MS Project

MS Visio

Education

Tertiary qualifications in a relevant discipline

Tools

Miro

Jira

MS Project

MS Visio

Job description

Allianz Australia is seeking a Claims Delivery Lead for Club Marine in Melbourne on a 12-month contract. You will provide strategy and leadership across workforce planning, customer experience, compliance, and change management to meet service, cost and regulatory targets.

You will manage end-to-end delivery of claims processes, collaborate with IT, Strategy, Risk and Finance, and drive process improvements and adoption of new technologies while leading onshore and offshore teams.