Hybrid Claims Advisor — Workers' Compensation

Suncorp Group; Sydney; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Shine platform access

Performance-based incentives

Hybrid working 3 days a week

Paid parental leave 20 weeks

Study support

Volunteer leave

Wellbeing resources

Job summary

Suncorp Group's Workers Compensation team in Sydney is seeking a proactive Claims Advisor to manage a portfolio of personal injury claims, applying legislative timeframes and best-practice investigations to support customers through challenging times.

The role emphasizes compassionate service, collaboration with healthcare and third-party providers, and effective rehabilitation planning to achieve timely, cost-efficient outcomes. Hybrid work from home 3 days per week after training is available.

Qualifications

• Experience in workers compensation or personal injury claims.
• Excellent verbal and written communication with stakeholders.
• Empathy and compassion for customers.

Responsibilities

• Obtain and review medical, financial, investigative and rehabilitation reports to assist in the accurate assessment of individual claims.
• Ensure legislative compliance timeframes are met in conjunction with ongoing review of medical, financial investigative and rehabilitation reports.
• Adopt appropriate strategies to resolve claims cost effectively.
• Ensure early access to appropriate rehabilitation so that injured claimants can achieve optimal recovery from their injuries.
• Provide an excellent level of customer service to the legislative authority, employers and injured workers through compliance with legislation, timely response times and efficiency in processing.

Skills

Workers Compensation experience

Customer service

Communication skills

Empathy

Job description

Suncorp Group's Workers Compensation team in Sydney is seeking a proactive Claims Advisor to manage a portfolio of personal injury claims, applying legislative timeframes and best-practice investigations to support customers through challenging times.

The role emphasizes compassionate service, collaboration with healthcare and third-party providers, and effective rehabilitation planning to achieve timely, cost-efficient outcomes. Hybrid work from home 3 days per week after training is available.