Claims Advisor

Suncorp Group; Sydney; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Shine platform access

Performance-based incentives

Hybrid working 3 days a week

Paid parental leave 20 weeks

Study support

Volunteer leave

Wellbeing resources

Job summary

Suncorp Group's Workers Compensation team in Sydney is seeking a proactive Claims Advisor to manage a portfolio of personal injury claims, applying legislative timeframes and best-practice investigations to support customers through challenging times.

The role emphasizes compassionate service, collaboration with healthcare and third-party providers, and effective rehabilitation planning to achieve timely, cost-efficient outcomes. Hybrid work from home 3 days per week after training is available.

Qualifications

• Experience in workers compensation or personal injury claims.
• Excellent verbal and written communication with stakeholders.
• Empathy and compassion for customers.

Responsibilities

• Obtain and review medical, financial, investigative and rehabilitation reports to assist in the accurate assessment of individual claims.
• Ensure legislative compliance timeframes are met in conjunction with ongoing review of medical, financial investigative and rehabilitation reports.
• Adopt appropriate strategies to resolve claims cost effectively.
• Ensure early access to appropriate rehabilitation so that injured claimants can achieve optimal recovery from their injuries.
• Provide an excellent level of customer service to the legislative authority, employers and injured workers through compliance with legislation, timely response times and efficiency in processing.

Skills

Workers Compensation experience

Customer service

Communication skills

Empathy

Job description

Claims Advisor - Workers Compensation

Suncorp Group is all about making a difference for people and in the communities, they call home. Few areas of our business are quite as foundational in making that difference as our Claims teams. They provide support and understanding for customers in some of their most challenging times, while finding outcomes that get their lives back on a healthier, happier path.

Job Description

We are looking for a Claims Advisor to join our Workers Compensation team and manage a portfolio of personal injury claims.

This role is based at our Shelley St. office in Sydney's CBD. We also offer a hybrid work environment meaning you get to work from the comfort of your own home 3 days per week, post training.

What You'll Do

• Obtain and review medical, financial, investigative and rehabilitation reports to assist in the accurate assessment of individual claims.
• Ensure legislative compliance timeframes are met in conjunction with ongoing review of medical, financial investigative and rehabilitation reports.
• Adopt appropriate strategies to resolve claims cost effectively.
• Ensure early access to appropriate rehabilitation so that injured claimants can achieve optimal recovery from their injuries.
• Provide an excellent level of customer service to the legislative authority, employers and injured workers through compliance with legislation, timely response times and efficiency in processing.

What You'll Bring

• Previous Workers Compensation claims or personal injury claims experience with a track record for delivering results.
• Ability to demonstrate compassion and empathy for the customer.
• Allied Health experience desirable.
• Excellent verbal communication skills - listen, build rapport, communicate complex information and negotiate with a variety of stakeholders included claimants, third-party providers, external bodies and internal teams.
• Strong administrative and written skills and the ability to effectively manage all aspects of each claim within the restraints of the State legislation.
• Strong commitment and a high degree of integrity to help meet and exceed customer expectations.

What You'll Enjoy

• Access our award-winning Shine platform - your central hub for exclusive perks, wellbeing support, career development, and recognition. Shine has been recognised for excellence in employee experience, making it easier than ever to access what matters most to you.
• Opportunity to receive performance-based Incentives and Suncorp shares for eligible employees
• Hybrid working, flexible leave, 20 weeks paid parental leave, and up to 5 days paid flexible leave annually
• Paid study support, career breaks, on-the-job learning, and a $1,000 referral bonus for eligible employees
• Free wellbeing coaching, a dedicated Employee Council, and confidential EAP access
• Discounts at 900+ retailers, Fitness Passport, and reduced super fees
• Paid volunteer leave, donation matching, and unlimited emergency response leave
• Diversity is celebrated through employee resource groups and inclusive policies for all families

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact [e-mail] for a confidential conversation.