Hybrid Business Systems Support Specialist – Victoria

Council Jobs; Sale; Hybrid; AUD 75,000 - 95,000; Full time

Job summary

Wellington Shire Council is seeking a skilled Business Systems Support Officer to maintain and improve core business applications across Wellington Shire Council and East Gippsland Shire Council.

You will provide operational support, analysis, training and improvement advice to maximise performance of enterprise applications, working with users, IS staff and vendors to implement enhancements, upgrades and transitions.

Qualifications

• Experience managing or administering business systems, applications and service delivery processes.
• Ability to analyse data, systems and processes and report findings clearly.
• Experience developing policies, procedures, process documentation and functional specifications.
• Strong communication and stakeholder engagement, with ability to train diverse users.
• Experience coordinating system enhancements, testing, upgrades or implementations with vendors.
• Initiative, judgement and collaborative approach to continuous improvement.
• Tertiary qualifications in information systems highly regarded; Victorian driver licence required.

Responsibilities

• Providing operational support and administration for Council’s core business applications and software systems.
• Eliciting and analysing business requirements, processes and system functionality to identify improvements.
• Preparing functional specifications and documenting business and application processes.
• Coordinating system enhancements, upgrades, maintenance, testing, training and transitions.
• Providing Civica and broader business systems training and support to users across Councils.
• Liaising with users, IS teams and software vendors to progress solutions and improvements.

Skills

System analysis

Stakeholder engagement

Policy development

User training

Vendor coordination

Continuous improvement

Problem solving

Education

Tertiary qualification in information systems

Tools

Civica

Job description

Wellington Shire Council is seeking a skilled Business Systems Support Officer to maintain and improve core business applications across Wellington Shire Council and East Gippsland Shire Council.

You will provide operational support, analysis, training and improvement advice to maximise performance of enterprise applications, working with users, IS staff and vendors to implement enhancements, upgrades and transitions.