Hybrid Business Systems Support Specialist

Wellington Shire Council; Bairnsdale; Hybrid; AUD 92,000 - 101,000; Full time

Job summary

Wellington Shire Council is seeking a permanent full-time Business Systems Support Officer to strengthen support for Council’s core business applications across Wellington and East Gippsland Shire Councils.

You will provide operational support, analysis, training and improvement advice to maximise performance of enterprise systems, working with users, IS colleagues and vendors to implement changes, upgrades and transitions.

Qualifications

• Experience managing or administering business systems, applications and service delivery processes.
• Demonstrated ability to analyse data, systems and business processes, identify improvements and clearly report findings.
• Experience developing policies, procedures, process documentation and functional specifications.

Responsibilities

• Providing operational support and administration for Council's core business applications and software systems.
• Eliciting and analysing business requirements, processes and system functionality to identify practical improvements.
• Preparing functional specifications and documenting new and existing business and application processes.
• Coordinating system enhancements, upgrades, maintenance, testing, training and business transitions.
• Providing Civica and broader business systems training and support to users across both Councils.
• Liaising with business users, Information Services teams and software vendors to progress system solutions and improvements.

Skills

Business systems

Data analysis

Stakeholder engagement

Training

System upgrades

Vendor coordination

Education

Information systems degree

Victorian Driver Licence

Tools

Civica

Job description

Wellington Shire Council is seeking a permanent full-time Business Systems Support Officer to strengthen support for Council’s core business applications across Wellington and East Gippsland Shire Councils.

You will provide operational support, analysis, training and improvement advice to maximise performance of enterprise systems, working with users, IS colleagues and vendors to implement changes, upgrades and transitions.