Hybrid Business Systems Specialist — Support & Improvement

Wellington Shire Council; Sale; Hybrid; AUD 90,000 - 115,000; Full time

Benefits offered by this job

Hybrid work arrangements

Job summary

Wellington Shire Council seeks a skilled Business Systems Support Officer to maintain and improve core business applications across Wellington Shire Council and East Gippsland Shire Council. Hybrid work is available; location includes Sale and Bairnsdale, Victoria.

You will analyse requirements, document processes, and coordinate enhancements, training and transitions while supporting users and vendors.

Qualifications

• Experience managing or administering business systems, applications and service delivery processes.
• Demonstrated ability to analyse data, systems and business processes, identify improvements and clearly report findings.
• Experienced developing policies, procedures, process documentation and functional specifications.
• Strong communication and stakeholder engagement skills, including the ability to support and train a diverse range of users.
• Experience working with software vendors and coordinating system enhancements, testing, upgrades or implementation activities.
• Initiative, sound judgement and a collaborative approach to solving problems and delivering continuous improvement.
• A tertiary qualification in an information systems discipline would be highly regarded, and a current Victorian driver licence is required.

Responsibilities

• Providing operational support and administration for Council's core business applications and software systems.
• Eliciting and analysing business requirements, processes and system functionality to identify practical improvements.
• Preparing functional specifications and documenting new and existing business and application processes.
• Coordinating system enhancements, upgrades, maintenance, testing, training and business transitions.
• Providing Civica and broader business systems training and support to users across both Councils.
• Liaising with business users, Information Services teams and software vendors to progress system solutions and improvements.

Skills

Experience managing business systems

Data and process analysis

Policies and documentation

Stakeholder engagement

Vendor coordination

Initiative and problem solving

Information systems degree + driver’s

Education

Bachelor or higher in information systems

Tools

Civica

Job description

Wellington Shire Council seeks a skilled Business Systems Support Officer to maintain and improve core business applications across Wellington Shire Council and East Gippsland Shire Council. Hybrid work is available; location includes Sale and Bairnsdale, Victoria.

You will analyse requirements, document processes, and coordinate enhancements, training and transitions while supporting users and vendors.