Business Systems Support Officer

Wellington Shire Council; Sale; Hybrid; AUD 90,000 - 115,000; Full time

Benefits offered by this job

Hybrid work arrangements

Job summary

Wellington Shire Council seeks a skilled Business Systems Support Officer to maintain and improve core business applications across Wellington Shire Council and East Gippsland Shire Council. Hybrid work is available; location includes Sale and Bairnsdale, Victoria.

You will analyse requirements, document processes, and coordinate enhancements, training and transitions while supporting users and vendors.

Qualifications

• Experience managing or administering business systems, applications and service delivery processes.
• Demonstrated ability to analyse data, systems and business processes, identify improvements and clearly report findings.
• Experienced developing policies, procedures, process documentation and functional specifications.
• Strong communication and stakeholder engagement skills, including the ability to support and train a diverse range of users.
• Experience working with software vendors and coordinating system enhancements, testing, upgrades or implementation activities.
• Initiative, sound judgement and a collaborative approach to solving problems and delivering continuous improvement.
• A tertiary qualification in an information systems discipline would be highly regarded, and a current Victorian driver licence is required.

Responsibilities

• Providing operational support and administration for Council's core business applications and software systems.
• Eliciting and analysing business requirements, processes and system functionality to identify practical improvements.
• Preparing functional specifications and documenting new and existing business and application processes.
• Coordinating system enhancements, upgrades, maintenance, testing, training and business transitions.
• Providing Civica and broader business systems training and support to users across both Councils.
• Liaising with business users, Information Services teams and software vendors to progress system solutions and improvements.

Skills

Experience managing business systems

Data and process analysis

Policies and documentation

Stakeholder engagement

Vendor coordination

Initiative and problem solving

Information systems degree + driver’s

Education

Bachelor or higher in information systems

Tools

Civica

Job description

Business Systems Support Officer - Position No. 970

Department: Information Services

Closing date: Sunday 25/10/2026 11:59 PM AUS Eastern Daylight Savings Time

Location: Sale and Bairnsdale, Victoria, with hybrid working arrangements available

Permanent Full Time

A permanent full-time opportunity exists for an experienced and solutions-focused businesssystems professional to supportand improve core business applications across Wellington Shire Council and East Gippsland ShireCouncil.

As Business Systems Support Officer, you will provideoperational support, analysis, training and business improvement advice to helpmaximise the performance of Council's enterprise applications and softwaresystems. Working closely with system users, Information Services colleagues andsoftware providers, you will identify requirements, coordinate enhancements andsupport successful system changes, upgrades and transitions.

About the Opportunity

Key Responsibilities:

• Providingoperational support and administration for Council's core business applicationsand software systems.
• Eliciting and analysing business requirements,processes and system functionality to identify practical improvements.
• Preparing functional specifications anddocumenting new and existing business and application processes.
• Coordinating system enhancements, upgrades,maintenance, testing, training and business transitions.
• Providing Civica and broader business systemstraining and support to users across both Councils.
• Liaising with business users, InformationServices teams and software vendors to progress system solutions andimprovements.

To be successful in this role, youwill have:

• Experiencemanaging or administering business systems, applications and service deliveryprocesses.
• Demonstratedability to analyse data, systems and business processes, identify improvementsand clearly report findings.
• Experiencedeveloping policies, procedures, process documentation and functionalspecifications.
• Strongcommunication and stakeholder engagement skills, including the ability tosupport and train a diverse range of users.
• Experienceworking with software vendors and coordinating system enhancements, testing,upgrades or implementation activities.
• Initiative,sound judgement and a collaborative approach to solving problems and deliveringcontinuous improvement.
• Atertiary qualification in an information systems discipline would be highlyregarded, and a current Victorian driver licence is required.

WhyWellington?

Hereat Wellington Shire Council, we have a strong commitment to create a workplaceculture that is collaborative, provides work-life flexibility and encouragesopportunities for growth and development. We take pride in providing asupportive workplace with great career opportunities for our employees.

Everyperson at Wellington Shire Council brings their own unique experiences,perspectives and talents to help contribute to our vision of "Happy people,healthy environment and thriving communities".As one of the largest employers in the region we have a diverseworkforce of more than 500 staff who are based throughout the municipality, andwe all work together as a team to make a positive impact in our community.

Weuse award-winning technologies to seek and implement innovative improvementsacross the organisation. We work hard to position ourselves as a leader inlocal government, continuously improving our diverse range of services for thebetterment of our community.

Weoffer a rewarding culture of innovation, flexibility and continued learning ina collaborative, supportive environment.

WellingtonShire Council is committed to upholding the Child Safe Standards and associatedlegislative requirements.

WellingtonShire Council is an Equal Opportunity Employer and is proud to encourageapplications from people of different backgrounds, abilities, ages, gendersand/or sexual orientations and gender identities.

WellingtonShire Council takes climate change and sustainability seriously and is lookingto respond proactively and positively to the challenges ahead.

AboutWellington

WellingtonShire Council is located in the Gippsland region of the state of Victoria,Australia and is approximately two hours east of Melbourne by road orrail. Many of us dream of a simpler lifestyle, with wide open spaces andno traffic jams. In TheMiddle of Everywhere, we live thatenviable lifestyle every day.

InWellington Shire you will find a wide range of beautiful environments toexplore, with our pristine beaches, picturesque mountain ranges, temperaterainforests, wetlands and plenty of diverse, contrasting spaces to take yourbreath away.

Whetherit's a stroll along the iconic Ninety Mile Beach, a canoe down the Mitchell River or a bush walkthrough the Alpine National Park, there's plenty to keepyou busy in TheMiddle of Everywhere. Hometo a range of tight-knit communities, you'll quickly find yourself right athome with the wonderful people that make these towns so special.

Fromour lively restaurant and café culture to the very best in local produce, you'll never be short ofSunday brunch ideas and places to try!

Visithttps://themiddleofeverywhere.com.au/ to find out why theWellington Shire is a great place to live and work.