Hybrid Business Systems Analyst - HAMBS/e5

Teachers Health Fund; Sydney; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Subsidised private health insurance

Discounts on our products and services

Generous employee wellbeing program

Easily accessible by public transport

Hybrid working model (flex your work/l

Job summary

Teachers Health is seeking a customer-focused Business Systems Analyst to join the Information Services team. You'll support and administer core business systems including HAMBS and e5, resolve issues, and manage data updates to ensure reliable service for members and staff.

This role offers a hybrid working model and opportunities to build stakeholder relationships, work independently, and contribute to system upgrades and improvements across the organisation.

Qualifications

• Experience supporting and administering business applications or enterprise systems.
• Strong analytical, troubleshooting and problem-solving skills.
• Excellent communication and stakeholder management capabilities.
• Health insurance or healthcare industry experience.
• Ability to work independently while managing multiple priorities.

Responsibilities

• Provide application support for HAMBS, e5 and other core business systems.
• Investigate, troubleshoot and resolve system issues reported by business users.
• Manage data updates, benefit changes, provider maintenance and contract updates.
• Coordinate with software vendors on system incidents, enhancements and upgrades.
• Support system releases, testing activities and implementation of new products and services.
• Monitor system performance and identify opportunities for process improvement.
• Build strong relationships with business stakeholders and provide exceptional customer support.
• Maintain system documentation and contribute to continuous improvement initiatives.

Skills

Analytical thinking

Troubleshooting

Communication

Stakeholder management

Customer service focus

Tools

HAMBS

e5

SQL

Job description

Teachers Health is seeking a customer-focused Business Systems Analyst to join the Information Services team. You'll support and administer core business systems including HAMBS and e5, resolve issues, and manage data updates to ensure reliable service for members and staff.

This role offers a hybrid working model and opportunities to build stakeholder relationships, work independently, and contribute to system upgrades and improvements across the organisation.