Business Systems Analyst

Teachers Federation Health Ltd; Sydney; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Subsidised private health insurance

Hybrid working model

Wellbeing program

Transport accessibility

Job summary

Teachers Health is a not-for-profit health fund delivering services to the education community. We are seeking a Customer-focused and technically minded Business Systems Analyst to join our Information Services team in a hybrid Sydney role.

You will support and administer core business systems, including HAMBS and e5, resolve issues, manage data updates and coordinate with software vendors on incidents and upgrades.

Qualifications

• Experience supporting and administering business applications or enterprise systems.
• Strong analytical, troubleshooting and problem-solving skills.
• Excellent communication and stakeholder management capabilities.
• Customer service focus and ability to build effective working relationships.

Responsibilities

• Provide application support for HAMBS, e5 and other core business systems.
• Investigate, troubleshoot and resolve system issues raised by business users.
• Manage data updates, benefit changes, provider maintenance and contract updates.
• Coordinate with software vendors on system incidents, enhancements and upgrades.
• Support system releases, testing activities and implementation of new products and services.
• Monitor system performance and identify opportunities for process improvement.
• Build strong relationships with business stakeholders and provide exceptional customer support.
• Maintain system documentation and contribute to ongoing continuous improvement initiatives.

Skills

Business analysis

Stakeholder management

Analytical thinking

Problem solving

Customer service

Data accuracy

Independent worker

Tools

HAMBS

e5

Job description

Teachers Health is looking for a customer-focused and technically minded Business Systems Analyst to join our close-knit Information Services team.

Reporting to the Business Systems Manager, you'll play a key role in supporting and administering our core business systems, including HAMBS and e5 applications. From resolving system issues and managing data updates to supporting upgrades and enhancements, you'll help ensure our systems run efficiently and continue to support excellent outcomes for our members and employees.

This is an excellent opportunity for someone who enjoys problem-solving, building stakeholder relationships and working independently while contributing to a collaborative team environment.

What we have to offer?

We at Teachers Health have a lot to offer,

• Subsidised private health insurance and discounts on our products and services
• Hybrid working model (flex your work/life balance)
• Subsidised private health insurance
• Discounts on our products and services
• Generous employee wellbeing program
• Easily accessible by public transport

What will you do? / How will you help?

• Provide application support for HAMBS, e5 and other core business systems.
• Investigate, troubleshoot and resolve system issues raised by business users.
• Manage data updates, benefit changes, provider maintenance and contract updates.
• Coordinate with software vendors on system incidents, enhancements and upgrades.
• Support system releases, testing activities and implementation of new products and services.
• Monitor system performance and identify opportunities for process improvement.
• Build strong relationships with business stakeholders and provide exceptional customer support.
• Maintain system documentation and contribute to ongoing continuous improvement initiatives.

What do you need? /What are we looking for?

• Experience supporting and administering business applications or enterprise systems.
• Strong analytical, troubleshooting and problem-solving skills.
• Excellent communication and stakeholder management capabilities.
• A strong customer service focus and ability to build effective working relationships.
• The ability to work independently while managing multiple priorities.
• High attention to detail and commitment to data accuracy.
• Health insurance or healthcare industry experience.
• SQL knowledge and experience.
• Experience with HAMBS or similar enterprise applications.
• Experience working with software vendors and third-party support providers.

Teachers Health was created by teachers for teachers over 70 years ago and is the only health fund exclusively for the education community. As a not-for-profit health fund, we exist for our members covering the lives of over 500,000 teachers, education staff & their families.

Teachers Health values diversity and inclusion and encourages applications from people with diverse backgrounds including First Nations people, people with disability, people from diverse cultural and linguistic backgrounds, and people that identify as LGBTQIA+. Applicants can request an adjustment at any stage during the recruitment process by getting in touch with [e-mail]

The Diversity Council Australia has recognised our ongoing commitment to fostering an inclusive culture. We've consistently exceeded the Australian Workforce average in their Inclusion@Work Index and are thrilled to be named an inclusive employer once again for 2025–2026.