Hybrid Business Systems Analyst — HAMBS/e5 Expert

Teachers Federation Health Ltd; Sydney; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Subsidised private health insurance

Hybrid working model

Wellbeing program

Transport accessibility

Job summary

Teachers Health is a not-for-profit health fund delivering services to the education community. We are seeking a Customer-focused and technically minded Business Systems Analyst to join our Information Services team in a hybrid Sydney role.

You will support and administer core business systems, including HAMBS and e5, resolve issues, manage data updates and coordinate with software vendors on incidents and upgrades.

Qualifications

• Experience supporting and administering business applications or enterprise systems.
• Strong analytical, troubleshooting and problem-solving skills.
• Excellent communication and stakeholder management capabilities.
• Customer service focus and ability to build effective working relationships.

Responsibilities

• Provide application support for HAMBS, e5 and other core business systems.
• Investigate, troubleshoot and resolve system issues raised by business users.
• Manage data updates, benefit changes, provider maintenance and contract updates.
• Coordinate with software vendors on system incidents, enhancements and upgrades.
• Support system releases, testing activities and implementation of new products and services.
• Monitor system performance and identify opportunities for process improvement.
• Build strong relationships with business stakeholders and provide exceptional customer support.
• Maintain system documentation and contribute to ongoing continuous improvement initiatives.

Skills

Business analysis

Stakeholder management

Analytical thinking

Problem solving

Customer service

Data accuracy

Independent worker

Tools

HAMBS

e5

Job description

Teachers Health is a not-for-profit health fund delivering services to the education community. We are seeking a Customer-focused and technically minded Business Systems Analyst to join our Information Services team in a hybrid Sydney role.

You will support and administer core business systems, including HAMBS and e5, resolve issues, manage data updates and coordinate with software vendors on incidents and upgrades.