Business Systems Analyst

Teachers Health Fund; Sydney; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Subsidised private health insurance

Discounts on our products and services

Generous employee wellbeing program

Easily accessible by public transport

Hybrid working model (flex your work/l

Job summary

Teachers Health is seeking a customer-focused Business Systems Analyst to join the Information Services team. You'll support and administer core business systems including HAMBS and e5, resolve issues, and manage data updates to ensure reliable service for members and staff.

This role offers a hybrid working model and opportunities to build stakeholder relationships, work independently, and contribute to system upgrades and improvements across the organisation.

Qualifications

• Experience supporting and administering business applications or enterprise systems.
• Strong analytical, troubleshooting and problem-solving skills.
• Excellent communication and stakeholder management capabilities.
• Health insurance or healthcare industry experience.
• Ability to work independently while managing multiple priorities.

Responsibilities

• Provide application support for HAMBS, e5 and other core business systems.
• Investigate, troubleshoot and resolve system issues reported by business users.
• Manage data updates, benefit changes, provider maintenance and contract updates.
• Coordinate with software vendors on system incidents, enhancements and upgrades.
• Support system releases, testing activities and implementation of new products and services.
• Monitor system performance and identify opportunities for process improvement.
• Build strong relationships with business stakeholders and provide exceptional customer support.
• Maintain system documentation and contribute to continuous improvement initiatives.

Skills

Analytical thinking

Troubleshooting

Communication

Stakeholder management

Customer service focus

Tools

HAMBS

e5

SQL

Job description

Teachers Health is looking for a customer-focused and technically minded Business Systems Analyst to join our close-knit Information Services team.
Reporting to the Business Systems Manager, you'll play a key role in supporting and administering our core business systems, including HAMBS and e5 applications. From resolving system issues and managing data updates to supporting upgrades and enhancements, you'll help ensure our systems run efficiently and continue to support excellent outcomes for our members and employees.

This is an excellent opportunity for someone who enjoys problem-solving, building stakeholder relationships and working independently while contributing to a collaborative team environment.

What we have to offer?

We at Teachers Health have a lot to offer,

• Subsidised private health insurance
• Discounts on our products and services
• Generous employee wellbeing program
• Easily accessible by public transport
• Hybrid working model (flex your work/life balance)

What will you do? / How will you help?

• Provide application support for HAMBS, e5 and other core business systems.
• Investigate, troubleshoot and resolve system issues raised by business users.
• Manage data updates, benefit changes, provider maintenance and contract updates.
• Coordinate with software vendors on system incidents, enhancements and upgrades.
• Support system releases, testing activities and implementation of new products and services.
• Monitor system performance and identify opportunities for process improvement.
• Build strong relationships with business stakeholders and provide exceptional customer support.
• Maintain system documentation and contribute to ongoing continuous improvement initiatives.

What do you need? /What are we looking for?

• Experience supporting and administering business applications or enterprise systems.
• Strong analytical, troubleshooting and problem-solving skills.
• Excellent communication and stakeholder management capabilities.
• A strong customer service focus and ability to build effective working relationships.
• The ability to work independently while managing multiple priorities.
• High attention to detail and commitment to data accuracy.
• Health insurance or healthcare industry experience.
• SQL knowledge and experience.
• Experience with HAMBS or similar enterprise applications.
• Experience working with software vendors and third-party support providers.

Who are we? Teachers Health was created by teachers for teachers over 70 years ago and is the only health fund exclusively for the education community. As a not-for-profit health fund, we exist for our members covering the lives of over 500,000 teachers, education staff & their families.

Teachers Health values diversity and inclusion and encourages applications from people with diverse backgrounds including First Nations people, people with disability, people from diverse cultural and linguistic backgrounds, and people that identify as LGBTQIA+. Applicants can request an adjustment at any stage during the recruitment process by getting in touch with ****@teachershealth.com.au