Banking Contact Centre Specialist (Hybrid, 8-month)

Qudos Bank; Melbourne; Hybrid; AUD 52,000 - 72,000; Full time

Benefits offered by this job

14% superannuation

Free counselling

Free flu vaccinations

Subsidised gym membership

Paid parental leave

Five extra leave days

Job summary

Bank Australia is hiring for a Contact Centre role at its brand-new Collingwood Head Office. This 8-month fixed-term position focuses on delivering exceptional service across inbound and outbound channels, with a strong emphasis on customer experience and product knowledge.

The role operates within a hybrid model and includes coaching to develop skills from day one. You will engage with customers during standard hours (8am–8pm) and have opportunities to support colleagues across the bank while

Qualifications

• Solid track record of exceptional customer service.
• Ability to build strong relationships with customers.
• Well-developed written, verbal and interpersonal skills.
• Ability to determine priorities and follow processes.
• Proven ability to work effectively under pressure, multitask and problem solve.
• Commitment to Bank Australia’s purpose, aspiration, values and brand as well as the B Corp ethos.

Responsibilities

• Manage customer queries in accordance with the bank’s policies and procedures in a timely, professional and efficient manner.
• Provide exceptional service to customers, often being a first point of contact for queries.
• Support customers’ everyday banking needs via inbound calls, online chat, email and social media.
• Identify opportunities to assist customers with the bank’s range of products and services.
• Contribute to the development and continuous improvement of our customers’ experience.
• Conduct outbound calls to customers to follow up enquiries and welcome new customers to the bank.

Job description

Bank Australia is hiring for a Contact Centre role at its brand-new Collingwood Head Office. This 8-month fixed-term position focuses on delivering exceptional service across inbound and outbound channels, with a strong emphasis on customer experience and product knowledge.

The role operates within a hybrid model and includes coaching to develop skills from day one. You will engage with customers during standard hours (8am–8pm) and have opportunities to support colleagues across the bank while