Banking Contact Centre Specialist - Hybrid 38hrs

Bank Australia Limited; Traralgon; Hybrid; AUD 52,000 - 70,000; Full time

Benefits offered by this job

14% super

Free counselling

Free flu vaccinations

Subsidised gym memberships

Paid parental leave

Study assistance

Career growth opportunities

Job summary

Bank Australia in Traralgon is seeking a customer-focused Contact Centre Consultant for an eight-month fixed-term contract. You will handle inbound and outbound inquiries, support everyday banking needs across channels, and help enhance the customer experience in a values-driven bank.

Join a people-centred organisation offering coaching, development, and a supportive team. You will work a 38-hour week on a hybrid model, with rostered Saturday shifts roughly every four weeks.

Qualifications

• Proven track record of delivering excellent customer service.
• Ability to build strong customer relationships.
• Strong written and verbal communication skills.
• Ability to prioritise tasks and follow processes.
• Proven ability to multitask and solve problems under pressure.

Responsibilities

• Manage customer queries in line with policies and procedures, promptly and professionally.
• Provide exceptional service as a first point of contact across channels.
• Support day-to-day banking needs via inbound calls, online chat, email and social media.
• Identify opportunities to introduce bank products and services.
• Contribute to ongoing improvement of customer experience.
• Conduct outbound calls to welcome and follow up with customers.

Skills

Customer service

Relationship building

Written & verbal communication

Prioritisation

Multi-tasking

Problem solving

Commitment to purpose

Job description

Bank Australia in Traralgon is seeking a customer-focused Contact Centre Consultant for an eight-month fixed-term contract. You will handle inbound and outbound inquiries, support everyday banking needs across channels, and help enhance the customer experience in a values-driven bank.

Join a people-centred organisation offering coaching, development, and a supportive team. You will work a 38-hour week on a hybrid model, with rostered Saturday shifts roughly every four weeks.