Banking Contact Centre Consultant — Hybrid 8-Month FTC

Qudos Bank; Traralgon; Híbrido; AUD 60.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

14% super

Counselling services 24/7

Flu vaccinations (free)

Gym membership discount

Parental leave

Volunteer leave

Extra annual leave

Career development

Descripción de la vacante

Bank Australia in Traralgon is seeking a motivated Contact Centre professional for an 8-month fixed-term contract. You will handle customer queries across phone, email, chat and social media, delivering exceptional service and helping customers with everyday banking needs.

Join a values-based, customer-owned bank that supports coaching, development and a positive work culture, with 14% super, extensive wellbeing benefits and opportunities for growth.

Formación

• Proven track record of delivering customer service
• Strong written and verbal communication skills
• Ability to build and maintain customer relationships
• Capable of multitasking and prioritising under tight timelines

Responsabilidades

• Handle customer queries via phone, email, chat, and social media
• Deliver exceptional customer service as first point of contact
• Assist customers with everyday banking needs and product inquiries
• Identify opportunities to promote bank products and services
• Contribute to ongoing improvement of the customer experience
• Participate in outbound calls and welcome new customers
• Work within a hybrid model and a 38-hour week during 8am–8pm shift

Conocimientos

Customer service

Relationship building

Written communication

Verbal communication

Multitasking

Under pressure

Descripción del empleo

Bank Australia in Traralgon is seeking a motivated Contact Centre professional for an 8-month fixed-term contract. You will handle customer queries across phone, email, chat and social media, delivering exceptional service and helping customers with everyday banking needs.

Join a values-based, customer-owned bank that supports coaching, development and a positive work culture, with 14% super, extensive wellbeing benefits and opportunities for growth.